---
title: Attach a Knowledge article
description: Attach a Knowledge article to an incident to solve issues quickly by going through the in-depth troubleshooting steps and other detailed information in the article.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/contextual-search/t\_AttachAnArticle.html
release: australia
product: Contextual Search
classification: contextual-search
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Managing contextual search, Contextual search, Search administration, Configure core features, Administer the ServiceNow AI Platform]
---

# Attach a Knowledge article

Attach a Knowledge article to an incident to solve issues quickly by going through the in-depth troubleshooting steps and other detailed information in the article.

## Before you begin

Role required: none

## About this task

\[Omitted image "polaris-ui-incident-attach-kb.png"\] Alt text: Related Search Results for an Incident displaying Knowledge article with Attach button.

## Procedure

1.  Navigate to **All** > **Incident** > **All**.

2.  Edit an active incident record.

3.  Select **Related Search Results**.

    Search results display in the Related Search Results pane.

4.  To display only Knowledge article search results, open the source selector and select **Knowledge Articles**.

5.  Select **Attach** in the search result for the Knowledge article that you want to attach to the incident record.

    A note about the Knowledge article is copied or appended to the **Additional comments \(Customer visible\)** field on the incident record. To set a different destination field on the incident record, see [Specify field for attached Knowledge article links](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/contextual-search/specify-field-copy-kb-article.md).

    **Note:** Attachments from the selected Knowledge article aren't attached to the incident record.

6.  To add the note to the activity stream, select **Post**.

    Alternately, you can select and hold \(or right-click\) the form header, then select **Save**.


## Result

Details of the selected Knowledge article appear in the designated field.

-   **[Specify field for attached Knowledge article links](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/contextual-search/specify-field-copy-kb-article.md)**  
Specify which field to add a note to when you attach a Knowledge article to a record.

**Parent Topic:**[Managing contextual search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/contextual-search/working-with-contextual-search.md)