--- title: Create and associate actions for intent description: Create and map actions to an intent for executing appropriate actions once the intent match happens. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/create-actions-for-intent.html release: australia topic_type: task last_updated: "2026-03-12" reading_time_minutes: 2 breadcrumb: [Configure email agentic workflows, Use agentic workflows in emails, Notification agent and agentic workflows in Notifications, Configure core features, Administer the ServiceNow AI Platform] --- # Create and associate actions for intent Create and map actions to an intent for executing appropriate actions once the intent match happens. ## Before you begin Role required: sn\_notif\_agents.notification\_ai\_admin ## About this task Subflows must be created to invoke subflows to associate an action to the intent. For more information, see [Create a subflow in Workflow Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/create-subflow.md). ## Procedure 1. Navigate to **All** > **System Notification** > **Email** > **Email Intents**. 2. From the table, select the intent. 3. From Notification Intent Actions, select **New** to add actions to the intent. 4. Enter the **Name**. 5. Select the **Type** based on the criteria defined for the intent.
Type Action
**Subflow Invocation** Select the **Subflow** tab and select the subflow that must be triggered when the intent is matched. To create subflows see, [Create a subflow in Workflow Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/create-subflow.md)
**Reply Email** **Note:** **Reply Email** type will not work if the target record is not attached to the email. 1. Select the **Reply Email** tab 2. Enter the **Email Content Guidelines** and **Recipients**. 3. Enter the **Recipients** if it's a new recipient aside from the original recipient 4. Select **Email Delivery Mode**, select **Auto** to send the email to the user, select **Draft** to draft a reply. **Note:** If the **Assigned to** field in target record is not populated then the user won't be able to review the draft or draft a reply. 5. In **Search profile**, select or add a profile that can be used for generating a reply for the email when the intent is matched. 6. In **Email Template**, create or apply an existing email template for the reply action. To create an email template, see [Create an email template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/t_CreateAnEmailTemplate.md). 1. Set the form view to **Intent**. 2. Set the **Table** field to **Email \[sys\_email\]**. 3. In the **Message HTML**, add the `#{INTENT_NOTIF_EMAIL_RESPONSE}` token to represent the LLM-generated response. 4. Select an email layout to format the email response generated by the Email generator agent. 7. Configure a default email template to apply when no template is selected in the **Email Template** field. 1. Navigate to **All** and enter `sys_properties.list` in the navigation filter. 2. Search and select the property **sn\_notif\_agents.intent\_to\_action.email\_reply.email\_template.default**. 3. Set the **Value** to the sys\_id of the email template that you want to use as the default.
6. Enter the **Order** number for processing once the intent is identified, the system retrieves the associated actions according to the sequence specified in the action record. 7. Select **Stop processing** check box to stop processing after a certain action. 8. Select **Default** check box if there are no matching intents for the email. **Note:** For such cases, a Default Intent Action \(also referred to as a no intent action\) is executed. This ensures that every email gets a response, whether it's a generic mail or sending a standard confirmation or an acknowledgment. 9. In the **Action Execution Criteria** tab, specify the conditions needed to execute the action. 10. Select **Submit**.