---
title: Discovering insights in Subscription Management
description: Identify when subscriptions are over-allocated and view actions you can take to maximize subscription usage in Subscription Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/discovering-insights-subscription-management-v2.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore, Subscription Management, Get started, Administer the ServiceNow AI Platform]
---

# Discovering insights in Subscription Management

Identify when subscriptions are over-allocated and view actions you can take to maximize subscription usage in Subscription Management.

## Key benefits

-   View product subscriptions that are over-allocated and require adjustments or more entitlements.
-   View product subscriptions with available subscriptions that you can allocate by adding groups.
-   Maximize subscription usage by allocating your available subscriptions.

\[Omitted image "subscription-management-insights.png"\] Alt text: Subscription insights

## Accessing subscription insights

Access subscription insight information on the **Insights** tab by navigating to **Admin** > **Subscription Management** > **Insights** or **All** > **Subscription Management** > **Insights**.

## Over-allocated subscriptions

Identify over-allocated per-user subscriptions on your instance by accessing the **Insights** tab. Stay in compliance by performing one or more of the following actions:

-   Remove a group from a subscription
-   Remove a role from a group
-   Remove users from a group
-   Purchase more subscriptions

For more information, see [Remove a group from a product subscription in Subscription Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/remove-group-from-subscription-v2.md).

## Available subscriptions

Identify available subscriptions on your instance by accessing the **Insights** tab. Maximize subscription usage and grant entitlements to the right users by allocating available subscriptions.

You allocate per-user subscriptions by adding one or more groups to a product subscription. Subscription Management helps you with the allocation process by recommending groups based on their assigned roles. For more information, see [Allocate subscriptions in Subscription Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/allocate-subscriptions-v2.md).