---
title: Email client
description: Send email directly from any record, such as an incident, change request, or problem record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/email-client-landing.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Email client

Send email directly from any record, such as an incident, change request, or problem record.

## Get started

<table id="table_ymq_cfr_bzb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Explore and learn about sending an email directly from any record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/exploring-email-client.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Configure and manage the behavior of your email client](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/configuring-email-client.md)

</td></tr><tr><td>

[Components Installed\[Omitted image "bus-learn.svg"\] Alt text:View components installed with email client](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/installed-with-email-client.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:References for email client](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/reference-email-client.md)

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Troubleshooting Notification emails](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/troubleshooting-notification-emails.md)
-   Ask or answer questions in the [Platform](https://community.servicenow.com/community/service-automation-platform) community
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)