---
title: Explore inbound email
description: Learn about inbound emails.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/explore-inbound-email.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Inbound email, Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Explore inbound email

Learn about inbound emails.

## Inbound email benefits

|Benefit|Feature|
|-------|-------|
|Save time from responding to emails manually by configuring your instance to send replies, create incidents, or update records automatically in response to inbound emails|[Automating system responses to inbound email](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/processing-inbound-emails.md)|
|Define an inbound email action and processing to script how the system responds to an inbound email|[Inbound email actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/actions-inbound-email.md)|
|Configure a processing order for inbound email actions and use the order to manage multiple filters in inbound email actions|[Configure inbound email actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/configure-inbound-email.md)|
|Create inbound email actions and reprocess received emails.|[Create an inbound email action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/t_CreatingAnInboundEmailAction.md)|
|Redact sensitive data such as Social Security number, credit card details, email address, phone number, and other personal information from inbound emails to help protect data and privacy|[Sensitive data redaction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/sensitive-data-redaction.md)|

## What to explore next

To learn more about configuring and using inbound email, see:

-   [Automating system responses to inbound email](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/processing-inbound-emails.md)
-   [Inbound email actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/actions-inbound-email.md)
-   [Configure inbound email actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/configure-inbound-email.md)
-   [Use Inbound email actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/use-inbound-email-action.md)
-   [References for Inbound email](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/references-inbound-email.md)