---
title: Exploring email client
description: You can use the email client either from a form or the record view in a workspace to send an email directly from any record, such as an incident, change request, or problem record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/exploring-email-client.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Email client, Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Exploring email client

You can use the email client either from a form or the record view in a workspace to send an email directly from any record, such as an incident, change request, or problem record.

## Email client benefits

|Benefit|Feature|
|-------|-------|
|Send email directly from any record, such as an incident, change request, or problem record|[Email client](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/c_EnableTheEmailClient.md)|
|Enable the email client for a table so that users can send emails directly from the table record|[Enable the email client for a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/enable-email-client.md)|
|Use email client configurations to manage the behavior of your email client. Each configuration consists of different email controls for setting allowable email recipients and email addresses|[Email client configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/email-client-configuration.md)|
|Give users the option to send an email client message as an SMS text message|[Enable SMS delivery with the email client](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/r_EnableTheSMSDeliveryOption.md)|
|Create a different template for each table that uses the email client to pre-populate data for recipients and email content|[Create an email client template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/t_CreateAnEmailClientTemplate.md)|
|Create and insert predefined content to add in the email client so that users can write emails consistently and efficiently|[Composing emails with quick messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/quick-message.md)|
|Customize email address internationalization to turn off processing of inbound and outbound emails, disable support for inbound emails or to add email address format for decoding international email addresses|[Email address internationalization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/email-address-internationalization.md)|

## What to explore next

To learn more about configuring and using email client, see:

-   [Configure email client](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/configuring-email-client.md)
-   [Components installed with the email client](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/installed-with-email-client.md)
-   [Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/reference-email-client.md)