---
title: Explore AI in Notifications
description: Automates inbound email processing and enables the creation and modification of email notifications, templates, and layouts.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/exploring-now-assist-notifications.html
release: australia
topic_type: concept
last_updated: "2026-08-21"
reading_time_minutes: 1
keywords: [explore]
breadcrumb: [Notification agent and agentic workflows in Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Explore AI in Notifications

Automates inbound email processing and enables the creation and modification of email notifications, templates, and layouts.

## Overview of the Notification agent and agentic workflows in Notifications

Email Agents help automate the triage of tasks that are created via inbound emails by identifying intent, executing actions, & drafting appropriate email responses. The Email Agentic Workflow is designed to intelligently process and respond to various inbound email requests.

## Users

|User|Role|Description|
|----|----|-----------|
|Admin|sn\_notif\_agents.notification\_ai\_admin|Admins activate, enable, and create intents for email agents.|

## Benefits

<table id="table_amf_g24_3hc"><thead><tr><th>

Benefit

</th><th>

Feature

</th><th>

Users

</th></tr></thead><tbody><tr><td>

Automate inbound email processing by intelligently understanding requests, extracting information, performing necessary actions, and drafting responses.

</td><td>

[Use email agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/use-agentic-ai-notifications.md)

</td><td>

Admin

</td></tr><tr><td>

Create and modify email notifications, templates, and layouts through conversation instead of navigating complex forms and scripts.

</td><td>

[Notification agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/notification-creation-agent.md)

</td><td>

Admin

</td></tr></tbody>
</table>## What to explore next

To learn more about configuring and using the Notification agent and agentic workflows with email notifications, see:

-   [Configure email agentic workflows in Notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/configuring-agentic-workflows-in-notifications.md)
-   [General guidelines for creating and mapping an intent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/guidelines-creating-intent.md)
-   [Notification agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/notification-creation-agent.md)