---
title: AI Search
description: Configure and maintain the AI-Search engine to experience a modern search experience.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/ia-ai-search.html
release: australia
topic_type: reference
last_updated: "2026-03-25"
reading_time_minutes: 1
breadcrumb: [Platform module configuration, Configure, ServiceNow Otto for Setup, Get started, Administer the ServiceNow AI Platform]
---

# AI Search

Configure and maintain the AI-Search engine to experience a modern search experience.

## External sources

Connect your external data sources with ServiceNow to enhance self-service capabilities across your organization.

**Warning:** External Content Connector apps are on different versions and can cause crawl failures. Please update all apps to same version.

\[Omitted image "ia-external-sources.png"\] Alt text: Screenshot showing external sources

See [Webcrawler external content connector predefined web sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/search-administration/predefined-websources-webcrawler-ext-cont-connector.md) for more information.

## ServiceNow sources

Enable employees to resolve issues themselves by searching internal sources.

\[Omitted image "ia-sources-sn.png"\] Alt text: Screenshot showing SN sources

See [Create a Microsoft SharePoint Online external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/search-administration/create-ext-cont-connector-mspo.md) for more information.

See [AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ai-search/overview-ais.md) for more information.

**Parent Topic:**[Platform module configuration in ServiceNow Otto for Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-config-platform-il.md)