---
title: Knowledge management
description: Configure a self-service platform for users to store, share and manage content.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/ia-knowledge-mgmt.html
release: australia
topic_type: reference
last_updated: "2026-03-26"
reading_time_minutes: 1
breadcrumb: [Platform module configuration, Configure, ServiceNow Otto for Setup, Get started, Administer the ServiceNow AI Platform]
---

# Knowledge management

Configure a self-service platform for users to store, share and manage content.

Implement the following steps to complete the configuration:

1.  Set up a knowledge base: Configure the knowledge base to define where articles are stored, how content is structured, and who can access it. Select **Set up** to start setting up the Knowledge base.
2.  Review the flows: Define and configure workflows for article creation, review, approval, and publication, including approval stages and reviewer assignments. Select **Review** to start reviewing the flow.
3.  Article templates: Predefined forms provide a consistent content structure by enabling authors to create articles using standard fields such as Problem and Solution. Select **Review** to start reviewing the article templates.
4.  Add knowledge base articles: Create and manage knowledge articles to continuously enhance the self-service knowledge base. Select **Import articles** to start importing the knowledge base articles.

See [Knowledge Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/knowledge-center.md) for more information.

**Parent Topic:**[Platform module configuration in ServiceNow Otto for Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-config-platform-il.md)