---
title: Operational data
description: Configure departments, locations, users, groups, and roles to establish the foundation for your ServiceNow implementation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/ia-operational-data-il.html
release: australia
topic_type: reference
last_updated: "2025-12-05"
reading_time_minutes: 3
breadcrumb: [Platform module configuration, Configure, ServiceNow Otto for Setup, Get started, Administer the ServiceNow AI Platform]
---

# Operational data

Configure departments, locations, users, groups, and roles to establish the foundation for your ServiceNow implementation.

## Departments

Manage and organize department details. On selecting Departments under Operational data, a list of existing departments shows up. You can modify an existing department by selecting it from the list. Select **Add a department** to individually add a new department.

\[Omitted image "ia-dpts.png"\] Alt text: Image showing departments

|Field|Description|
|-----|-----------|
|Name|Name of the department|
|Department head|Name of the department head|
|ID|ID of the department|
|Primary contact|Primary contact of the department|
|Description|Optional description of the department|

You also have an option of **Bulk upload** to add more than one departments from an excel. If you select **Bulk upload** from the dropdown menu, you get the option of creating the Excel template and uploading the sheet where the department records are saved.

Select **Save** to save the recent department settings and redirect you to the list of existing departments. Select **Save & add more** to save the current department settings and reloads the Add a department form.

## Locations

Store your address and contact details for all locations. On selecting Locations under Operational data, a list of existing locations shows up. You can modify an existing location by selecting it from the list. Select **Add a location** to individually add a new location.

\[Omitted image "ia-locs.png"\] Alt text: Image showing locations

|Field|Description|
|-----|-----------|
|Name|Name of the location|
|Contact|Contact information of the location|
|Street|Street name or number of the location|
|Phone|Contact number of the location|
|Fax phone|Fax contact number of the location|
|City|Name of the city of the location|
|State/Province|Name of the state or province of the location|
|Parent|Define parent location to manage multi-level location definition.|
|Zip/Postal Code|Zip or postal code of the location|
|Latitude|Exact latitude geo location|
|Longitude|Exact longitude geo location|
|Country|Name of the country of the location|

**Note:** The fields that are marked with asterisks are mandatory.

You also have an option of **Bulk upload** to add more than one location from an excel sheet. If you select **Bulk upload** from the dropdown menu, you get the option of creating the Excel template and uploading the sheet where the location records are saved.

Select **Save** to save the recent location details and redirect you to the list of existing locations. Select **Save & add more** to save the current location details and reloads the Add a location form.

## Users

Add and manage users with job titles, then assign groups for simplified access control. On selecting Users under Operational data, a list of existing users shows up. You can modify an existing user by selecting it from the list. Select **Add a user** to individually add a new user.

If you select the checkmark next to an existing user, the **Assign roles** option is enabled. The Assign roles & users modal shows up on the right panel.

\[Omitted image "ia-users.png"\] Alt text: Image showing users

You also have an option of **Bulk upload** to add more than one user from an excel. If you select **Bulk upload** from the dropdown menu, you get the option of creating the Excel template and uploading the sheet where the user records are saved.

Select **Save** to save the recent user details and redirect you to the list of existing users. Select **Save & add more** to save the current user details and reloads the Add a user form.

## Groups

Use Groups to organize users and assign roles. On selecting Groups under Operational data, a list of existing groups shows up. You can modify an existing group by selecting it from the list. Select **Add a group** to individually add a new group.

\[Omitted image "ia-groups.png"\] Alt text:

You also have an option of **Bulk upload** to add more than one group from an excel. If you select **Bulk upload** from the dropdown menu, you get the option of creating the Excel template and uploading the sheet where the group records are saved.

Select **Save** to save the recent user details and redirect you to the list of existing groups. Select **Save & add more** to save the current group details and reloads the Add a group form.

## Roles assignment

Define roles for users and groups to control access permissions, leveraging smart defaults. On selecting Roles assignment under Operational data, a list of existing roles shows up.

\[Omitted image "ia-roles-assign.png"\] Alt text:

**Note:** You can't modify the details of any existing role nor can you create a new role.

**Parent Topic:**[Platform module configuration in ServiceNow Otto for Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ia-config-platform-il.md)