---
title: Context ranking
description: Context ranking allows a user to sort a collection of records preferentially; that is, independently of the attributes of those records.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/list-administration/r\_ContextRanking.html
release: australia
product: List Administration
classification: list-administration
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Administer, List administration, Forms, fields, and lists, Configure core features, Administer the ServiceNow AI Platform]
---

# Context ranking

Context ranking allows a user to sort a collection of records preferentially; that is, independently of the attributes of those records.

For example, a Customer Support manager can organize a list of incidents in the order in which a technician should work on the tasks. Creating such an arbitrary list with a list filter is not possible.

-   **[Activate context ranking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/list-administration/t_ActivateContextRankingPlugin.md)**  
If you have the admin role, you can activate the Context Ranking plugin \(com.glide.sorting\). This plugin activates related plugins if they are not already active.
-   **[Create a ranking definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/list-administration/t_CreatingARankingDefinition.md)**  
Enable context ranking for a related list by creating a ranking definition.
-   **[Rank a list](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/list-administration/t_RankingAList.md)**  
After you create a ranking definition for a table, related lists based on that table and context include options for ranking the list and displaying the list by rank.
-   **[Scrum ranking definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/list-administration/r_ScrumRankingDefinitions.md)**  
Ranking definitions for user stories are part of the SDLC \(scrum process\) application.

**Parent Topic:**[ServiceNow AI Platform forms, fields, and lists](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/now-platform-forms-fields-lists.md)