---
title: Predictive Intelligence for Contextual Search
description: The Predictive Intelligence for Contextual Search capability uses machine-learning algorithms to search for Similar Incidents, Similar Knowledge Articles, Similar Open Incidents, and Similar Resolved Incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/machine-learning-solutions-for-search/predictive-intelligence-for-cxs.html
release: australia
product: Machine Learning solutions for Search
classification: machine-learning-solutions-for-search
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Machine learning solutions for Search administration, Search administration, Configure core features, Administer the ServiceNow AI Platform]
---

# Predictive Intelligence for Contextual Search

The Predictive Intelligence for Contextual Search capability uses machine-learning algorithms to search for Similar Incidents, Similar Knowledge Articles, Similar Open Incidents, and Similar Resolved Incidents.

Predictive Intelligence suggests related results to help you solve an issue or resolve a question.

The sources such as Similar Incidents, Similar Knowledge Articles, Similar Open Incidents, and Similar Resolved Incidents are available only when the Predictive Intelligence plugin \(com.glide.platform\_ml\) and the Predictive Intelligence for Contextual Search plugin \(com.snc.contextual\_search\_ml\) are active.

For more information, see [Predictive Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/predictive-intelligence-landing.md).