---
title: Maintaining and monitoring the ServiceNow AI Platform
description: Keep your instance running smoothly, improve performance, and find issues before they arise, all with this suite of tools.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/maintain-monitor-now-platform.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Administer the ServiceNow AI Platform]
---

# Maintaining and monitoring the ServiceNow AI Platform

Keep your instance running smoothly, improve performance, and find issues before they arise, all with this suite of tools.

<table id="table_o5h_gvj_fvb" class="nav-card"><tbody><tr><td>

[Instance Scan \[Omitted image "bus-scan.svg"\] Alt text: Find potential health issues and opportunities for best practice improvement in your instance.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/instance-scan/hs-landing-page.md)

</td><td>

[Platform performance \[Omitted image "bus-performance-forecasting-2.svg"\] Alt text: Optimize your application with diagnostics and performance monitoring.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/platform-performance/platform-performance-landing.md)

</td><td>

[System Diagnostics\[Omitted image "sys\_diag.png"\] Alt text: Monitor health and performance of your instance.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/sys-diag.md)

</td></tr></tbody>
</table>## Instance Scan

Get detailed analysis of your instance configurations, and stop potential system health issues before they arise. Use ServiceNow's Instance Scan any time and ensure system stability, whether you are developing, releasing, or upgrading your application. Schedule, execute, and track scans from single-point to full-suite tests, and review the data they provide with dashboards.

See [Instance Scan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/instance-scan/hs-landing-page.md).

## Events

Track every occurrence in your app, from screen loads to user clicks. Usage Insights provides detailed charts and tables for every event, to show you where the most activity goes on in your app. Analyze core processes in your business and improve user efficiency and workflow.

See [System Events](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/system-events/events.md).

## Platform performance

Keep your system optimized and running smoothly. Use diagnostics to track processing and response times, network speeds and behaviors, and browser settings. Monitor platform performance, set quotas and control system bandwidth to ensure stable operations for users, set up test modules, and more.

See [Platform performance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/platform-performance/platform-performance-landing.md).