---
title: Activate Email - Support for Email Processing by Microsoft Graph API
description: You can activate the Email - Support for Email Processing by Microsoft Graph API plugin \(com.glide.email.graph\) for Notifications if you have the admin role. If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/ms-graph-plugin.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Read or send emails using Microsoft Graph, Advanced email setup, Configure, Email Administration, Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Activate Email - Support for Email Processing by Microsoft Graph API

You can activate the Email - Support for Email Processing by Microsoft Graph API plugin \(com.glide.email.graph\) for Notifications if you have the admin role.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **System Applications** > **All Available Applications** > **All**.

2.  Find the Email - Support for Email Processing by Microsoft Graph API plugin \(com.glide.email.graph\) using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3.  Select **Install** to start the installation process.

    **Note:** When domain separation and delegated admin are enabled in an instance, the administrative user must be in the **global** domain. Otherwise, the following error appears: `Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.`

    You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/find-components.md).


**Parent Topic:**[Read or send emails using Microsoft Graph](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/read-send-emails-ms-graph.md)