---
title: Use Inbound email actions
description: Create inbound email actions and reprocess received emails.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/use-inbound-email-action.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Inbound email, Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Use Inbound email actions

Create inbound email actions and reprocess received emails.

-   **[Create an inbound email action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/t_CreatingAnInboundEmailAction.md)**  
Create inbound email actions to define the actions that the system takes when an email is received.
-   **[Reprocess received emails](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/reprocess-received-emails.md)**  
When a email has been processed incorrectly, fix the underlying problem, then reprocess the email. You can reprocess emails individually or in a batch.
-   **[Sensitive data redaction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/sensitive-data-redaction.md)**  
Redact sensitive data such as Social Security number, credit card details, email address, phone number, and other personal information from inbound emails to help protect data and privacy.

**Parent Topic:**[Inbound email](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/inbound-email-landing.md)