--- title: Application specific roles description: Applications you install on your instance may include additional roles. Follow the links in this section to see roles installed along with applications. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/user-administration/application-specific-roles.html release: australia product: User Administration classification: user-administration topic_type: reference last_updated: "2026-03-12" reading_time_minutes: 5 breadcrumb: [Base system roles, Managing roles, User administration, Configure core features, Administer the ServiceNow AI Platform] --- # Application specific roles Applications you install on your instance may include additional roles. Follow the links in this section to see roles installed along with applications.
Workflow Product Roles Documentation Links
Customer Service Management Customer Access Management [Roles installed with customer access management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/r_rolesinstalledwithcustaccessmgmt.md)
Customer Service Management Customer Service Management [Roles installed with Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/r_RolesInstalledWithCustomerService.md)
Customer Service Management Major Issue Management [Components installed with Major Issue Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/installed-with-major-issue-mgmt.md)
Customer Service Management OpenFrame [Components installed with OpenFrame](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/r_InstalledWithOpenFrame.md)
Customer Service Management Public Sector Digital Services
Customer Service Management Special Handling Notes [Components installed with Special Handling Notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/r_InstalledWithSpecHandNotes.md)
Customer Service Management Targeted Communications [Components installed with Targeted Communications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/r_TargetCommInstalledComponents.md)
Employee Service Management Case and Knowledge Management [Components installed with Case and Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-case-and-knowledge-management.md)
Employee Service Management HR Service Delivery [Setting up your Alumni Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/asc-configure.md)
Employee Service Management HR Service Delivery [Reference for Document Templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/reference-doc-templates.md)
Employee Service Management HR Service Delivery v
Employee Service Management Journey Designer
Employee Service Management Journey Designer [Components installed with Journey Accelerator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-journey-accelerator.md)
Employee Service Management Manager Hub [Components installed with Manager Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/installed-with-managerhub.md)
Employee Service Management Workplace Case Management [Components installed with Workplace Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-workplace-case-mgmt.md)
Employee Service Management Workplace Service Delivery [Components installed with Workplace Calendar Synchronization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-workplace-calendar-syncn.md)
Employee Service Management Workplace Service Delivery [Components installed with Workplace Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-workplace-case-mgmt.md)
Employee Service Management Workplace Service Delivery [Components installed with Workplace Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-workplace-safety-mgmt-hr.md)
Employee Service Management Workplace Service Delivery [Components installed with Workplace Move Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-workplace-move-mgmt.md)
Employee Service Management Workplace Service Delivery [Components installed with Workplace Reservations for Microsoft Outlook Add-in](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-wsd-reservations-outlookaddin.md)
Employee Service Management Workplace Service Delivery [Components installed with Workplace Reservation Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-wsd-reservation-mgmt.md)
Employee Service Management Workplace Service Delivery [Components installed with Workplace Space Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-wsd-space-mgmt.md)
Employee Service Management Workplace Service Delivery [Components installed with Workplace Space Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/wsm-mappedin-components.md)
Employee Service Management Workplace Service Delivery [Components installed with Workplace Visitor Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-workplace-visitor-mgmt.md)
Employee Service Management Vendor Management Workspace
Environmental, Social, and Governance Management Environmental, Social, and Governance Management [Components installed with Operational Sustainability Management \(formerly ESG Management\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/environmental-social-governance/components-installed-with-esg.md)
Governance, Risk, and Compliance Audit Management [Components installed with Audit Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/r_InstallWAudit.md)
Governance, Risk, and Compliance GRC: Metrics [Components installed with the GRC: Metrics application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/environmental-social-governance/tables-installed-with-metrics.md)
Governance, Risk, and Compliance Operational Resilience
Governance, Risk, and Compliance Privacy Management [Roles installed with Privacy Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/roles-installed-prm.md)
Governance, Risk, and Compliance Risk Management [Components installed with Risk Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/r_InstallWRisk.md)
Healthcare and Life Sciences Healthcare and Life Sciences Service Management Core [Components installed with Healthcare and Life Sciences Service Management Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/healthcare-life-sciences/hcls-components-installed-serv-mgmt.md)
Healthcare and Life Sciences Patient Support Services [Components installed with Patient Support Services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/healthcare-life-sciences/pss-components-installed.md)
Healthcare and Life Sciences Pre-Visit Management [Components installed with Pre-Visit Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/healthcare-life-sciences/pre-visit-components-installed.md)
IT Asset Management Model Management [Installed with Model Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/installed-with-model-management.md)
IT Asset Management Product Catalog [Roles installed with Product Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_RolesProductCatalog.md)
IT Operations Management Automation Discovery [Components installed with Automation Discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/installed-with-automation-discovery.md)
IT Operations Management Event Management [Components installed with Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/r_InstalledWithEventManagement.md)
ServiceNow AI Platform capabilities Advanced Work Assignment [Components installed with Advanced Work Assignment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/installed-with-awa.md)
ServiceNow AI Platform capabilities AI Search [Components installed with AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ai-search/components-installed-ais.md)
ServiceNow AI Platform capabilities Application Portfolio Management
ServiceNow AI Platform capabilities Automation Center [Components installed with Automation Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/components-installed-with-automation-center.md)
ServiceNow AI Platform capabilities Client Software Distribution 2.0 [Components installed with](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/csd2-installed.md)
ServiceNow AI Platform capabilities Conversational Analytics
ServiceNow AI Platform capabilities Document Intelligence [Document Intelligence roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/document-intelligence-user-roles.md)
ServiceNow AI Platform capabilities Interaction Management [Components installed with Interaction Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/components-installed-with-interaction-management.md)
ServiceNow AI Platform capabilities Live Feed [User roles installed with Live Feed](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_UserRolesInstalledWithLiveFeed.md)
ServiceNow AI Platform capabilities Notify [Roles installed with Notify](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_NotifyRoles.md)
ServiceNow AI Platform capabilities Orchestration \(Legacy\) [Installed with Orchestration ROI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_InstalledWithOrchestrationROI.md)
ServiceNow AI Platform capabilities Build Workflows
ServiceNow AI Platform capabilities Build Workflows
ServiceNow AI Platform capabilities Build Workflows [User access to Workflow Studio flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/user-access-flow-designer.md)
ServiceNow AI Platform capabilities Build Workflows
ServiceNow AI Platform capabilities Service Bridge
ServiceNow AI Platform capabilities Service Bridge
ServiceNow AI Platform capabilities State Model [Installed with State Model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/state-management/installed-state-model.md)
Platform Analytics Automation Discovery [Components installed with Automation Discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/installed-with-automation-discovery.md)
Platform Analytics Performance Analytics [Performance Analytics roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/r_PARoles.md)
Platform Analytics Process Mining [Components installed with Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/components-installed.md)
Platform Analytics Reporting [Reporting roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting-roles.md)
Platform Analytics Usage Insights [Roles installed with Usage Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/components-installed-user-exp-analytics.md)
IT Service Management Asset Management
IT Service Management Change Management [Components installed with ITSM Roles - Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/installed-with-cm-itsm-roles.md)
IT Service Management Continual Improvement Management [Continual Improvement Management roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/cim-roles.md)
IT Service Management Contract Management [User roles installed with Contract Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_UserRolesIWContractMgmt.md)
IT Service Management Digital Portfolio Management [Roles for Digital Portfolio Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/dpm-roles.md)
IT Service Management Employee Center [Employee Center roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/emp-center-personas.md)
IT Service Management Expense Line [Components installed with Expense Line](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_InstalledWithExpenseLine.md)
IT Service Management Facilities Move Management
IT Service Management Facilities Service Management
IT Service Management Incident Management [Components installed with ITSM Roles — Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/inci-roles-instld-itsm-roles.md)
IT Service Management ITSM Predictive Intelligence Workbench
IT Service Management Knowledge Management [Knowledge Management roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_KnowledgeRoles.md)
IT Service Management Performance Analytics [Performance Analytics roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/r_PARoles.md)
IT Service Management Planned Maintenance [Installed with SM Planned Maintenance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/service-management-for-the-enterprise/r_InstallWServMgmtPlanMaint.md)
IT Service Management Problem Management [Components installed with Problem Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/installed-with-madrid-best-prac.md)
IT Service Management Procurement [User roles installed with Procurement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_UserRolesProcurement.md)
IT Service Management Request Management [Request ITSM Roles - Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/request-itsm-roles-rm.md)
IT Service Management Service Builder [Roles installed with Service Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/service-builder-roles.md)
IT Service Management Service Operations Workspace [Components installed with Service Operations Workspace ITSM Applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/components-installed-with-sow.md)
IT Service Management Service Operations Workspace [Components installed with Agent Client Collector for Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/components-installed-investigate.md)
IT Service Management Service Operations Workspace [Components installed with Microsoft Endpoint Configuration Manager for Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/components-installed-mecm-adapter.md)
IT Service Management Service Operations Workspace [Components installed with Remedial Actions Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/components-installed-with-remediation-fw.md)
IT Service Management Service Operations Workspace [Components installed with Metrics and CI Actions Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/components-installed-metrics-ci-action-fw.md)
IT Service Management Service Level Management [Installed with Service Level Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_InstalledWithServiceLevelMgmt.md)
IT Service Management Service Management Core [Installed with Service Management Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/service-management-for-the-enterprise/r_InstallWServMgmtCore.md)
IT Service Management Service Portfolio Management
IT Service Management Vendor Management Workspace
IT Service Management Walk-up Experience [Components installed with Walk-up Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/installed-with-walkup-experience.md)
IT Service Management Workforce Optimization [Components installed with Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/components-installed.md)
Security Operations Security Incident Response [Components installed with Security Incident Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/installed-with-sir.md)
Security Operations Threat Intelligence Sharing
Security Operations Vulnerability Response [Components installed with Vulnerability Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/installed-with-vr.md)
Strategic Portfolio Management Data Separation
Strategic Portfolio Management Enterprise Release Management
Strategic Portfolio Management Field Service Management [Components installed with Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/r_InstalledWithFSM.md)
Strategic Portfolio Management Field Service Management [Field Service with Service Locations Support components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/service-locations-components.md)
Strategic Portfolio Management Financial Management
Strategic Portfolio Management Investment Funding [Components installed with Investment Funding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/installed-with-investment-funding.md)
Strategic Portfolio Management Project Portfolio Management [Components installed with Project Portfolio Management \(PPM\) Standard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/r_InstalledWithProjectPortfolioSuiteWithFinancials.md)
Strategic Portfolio Management Scrum Programs [Components installed with Scrum Programs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/installed-with-scrum-programs.md)
Strategic Portfolio Management Teamspaces [Installed with teamspaces](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/r_InstalledWithTeamspaces.md)
**Parent Topic:**[Base system roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/user-administration/r_BaseSystemRoles.md)