--- title: Application specific roles description: Applications you install on your instance may include additional roles. Follow the links in this section to see roles installed along with applications. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/user-administration/application-specific-roles.html release: australia product: User Administration classification: user-administration topic_type: reference last_updated: "2026-03-12" reading_time_minutes: 5 breadcrumb: [Base system roles, Managing roles, User administration, Configure core features, Administer the ServiceNow AI Platform] --- # Application specific roles Applications you install on your instance may include additional roles. Follow the links in this section to see roles installed along with applications.
| Workflow | Product | Roles Documentation Links |
|---|---|---|
| Customer Service Management | Customer Access Management | [Roles installed with customer access management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/r_rolesinstalledwithcustaccessmgmt.md) |
| Customer Service Management | Customer Service Management | [Roles installed with Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/r_RolesInstalledWithCustomerService.md) |
| Customer Service Management | Major Issue Management | [Components installed with Major Issue Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/installed-with-major-issue-mgmt.md) |
| Customer Service Management | OpenFrame | [Components installed with OpenFrame](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/r_InstalledWithOpenFrame.md) |
| Customer Service Management | Public Sector Digital Services | |
| Customer Service Management | Special Handling Notes | [Components installed with Special Handling Notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/r_InstalledWithSpecHandNotes.md) |
| Customer Service Management | Targeted Communications | [Components installed with Targeted Communications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/r_TargetCommInstalledComponents.md) |
| Employee Service Management | Case and Knowledge Management | [Components installed with Case and Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-case-and-knowledge-management.md) |
| Employee Service Management | HR Service Delivery | [Setting up your Alumni Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/asc-configure.md) |
| Employee Service Management | HR Service Delivery | [Reference for Document Templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/reference-doc-templates.md) |
| Employee Service Management | HR Service Delivery | v |
| Employee Service Management | Journey Designer | |
| Employee Service Management | Journey Designer | [Components installed with Journey Accelerator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-journey-accelerator.md) |
| Employee Service Management | Manager Hub | [Components installed with Manager Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/installed-with-managerhub.md) |
| Employee Service Management | Workplace Case Management | [Components installed with Workplace Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-workplace-case-mgmt.md) |
| Employee Service Management | Workplace Service Delivery | [Components installed with Workplace Calendar Synchronization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-workplace-calendar-syncn.md) |
| Employee Service Management | Workplace Service Delivery | [Components installed with Workplace Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-workplace-case-mgmt.md) |
| Employee Service Management | Workplace Service Delivery | [Components installed with Workplace Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-workplace-safety-mgmt-hr.md) |
| Employee Service Management | Workplace Service Delivery | [Components installed with Workplace Move Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-workplace-move-mgmt.md) |
| Employee Service Management | Workplace Service Delivery | [Components installed with Workplace Reservations for Microsoft Outlook Add-in](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-wsd-reservations-outlookaddin.md) |
| Employee Service Management | Workplace Service Delivery | [Components installed with Workplace Reservation Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-wsd-reservation-mgmt.md) |
| Employee Service Management | Workplace Service Delivery | [Components installed with Workplace Space Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-wsd-space-mgmt.md) |
| Employee Service Management | Workplace Service Delivery | [Components installed with Workplace Space Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/wsm-mappedin-components.md) |
| Employee Service Management | Workplace Service Delivery | [Components installed with Workplace Visitor Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/components-installed-with-workplace-visitor-mgmt.md) |
| Employee Service Management | Vendor Management Workspace | |
| Environmental, Social, and Governance Management | Environmental, Social, and Governance Management | [Components installed with Operational Sustainability Management \(formerly ESG Management\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/environmental-social-governance/components-installed-with-esg.md) |
| Governance, Risk, and Compliance | Audit Management | [Components installed with Audit Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/r_InstallWAudit.md) |
| Governance, Risk, and Compliance | GRC: Metrics | [Components installed with the GRC: Metrics application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/environmental-social-governance/tables-installed-with-metrics.md) |
| Governance, Risk, and Compliance | Operational Resilience | |
| Governance, Risk, and Compliance | Privacy Management | [Roles installed with Privacy Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/roles-installed-prm.md) |
| Governance, Risk, and Compliance | Risk Management | [Components installed with Risk Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/r_InstallWRisk.md) |
| Healthcare and Life Sciences | Healthcare and Life Sciences Service Management Core | [Components installed with Healthcare and Life Sciences Service Management Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/healthcare-life-sciences/hcls-components-installed-serv-mgmt.md) |
| Healthcare and Life Sciences | Patient Support Services | [Components installed with Patient Support Services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/healthcare-life-sciences/pss-components-installed.md) |
| Healthcare and Life Sciences | Pre-Visit Management | [Components installed with Pre-Visit Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/healthcare-life-sciences/pre-visit-components-installed.md) |
| IT Asset Management | Model Management | [Installed with Model Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/installed-with-model-management.md) |
| IT Asset Management | Product Catalog | [Roles installed with Product Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_RolesProductCatalog.md) |
| IT Operations Management | Automation Discovery | [Components installed with Automation Discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/installed-with-automation-discovery.md) |
| IT Operations Management | Event Management | [Components installed with Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/r_InstalledWithEventManagement.md) |
| ServiceNow AI Platform capabilities | Advanced Work Assignment | [Components installed with Advanced Work Assignment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/installed-with-awa.md) |
| ServiceNow AI Platform capabilities | AI Search | [Components installed with AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ai-search/components-installed-ais.md) |
| ServiceNow AI Platform capabilities | Application Portfolio Management | |
| ServiceNow AI Platform capabilities | Automation Center | [Components installed with Automation Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/components-installed-with-automation-center.md) |
| ServiceNow AI Platform capabilities | Client Software Distribution 2.0 | [Components installed with](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/csd2-installed.md) |
| ServiceNow AI Platform capabilities | Conversational Analytics | |
| ServiceNow AI Platform capabilities | Document Intelligence | [Document Intelligence roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/document-intelligence-user-roles.md) |
| ServiceNow AI Platform capabilities | Interaction Management | [Components installed with Interaction Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/components-installed-with-interaction-management.md) |
| ServiceNow AI Platform capabilities | Live Feed | [User roles installed with Live Feed](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_UserRolesInstalledWithLiveFeed.md) |
| ServiceNow AI Platform capabilities | Notify | [Roles installed with Notify](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_NotifyRoles.md) |
| ServiceNow AI Platform capabilities | Orchestration \(Legacy\) | [Installed with Orchestration ROI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_InstalledWithOrchestrationROI.md) |
| ServiceNow AI Platform capabilities | Build Workflows | |
| ServiceNow AI Platform capabilities | Build Workflows | |
| ServiceNow AI Platform capabilities | Build Workflows | [User access to Workflow Studio flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/user-access-flow-designer.md) |
| ServiceNow AI Platform capabilities | Build Workflows | |
| ServiceNow AI Platform capabilities | Service Bridge | |
| ServiceNow AI Platform capabilities | Service Bridge | |
| ServiceNow AI Platform capabilities | State Model | [Installed with State Model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/state-management/installed-state-model.md) |
| Platform Analytics | Automation Discovery | [Components installed with Automation Discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/installed-with-automation-discovery.md) |
| Platform Analytics | Performance Analytics | [Performance Analytics roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/r_PARoles.md) |
| Platform Analytics | Process Mining | [Components installed with Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/components-installed.md) |
| Platform Analytics | Reporting | [Reporting roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting-roles.md) |
| Platform Analytics | Usage Insights | [Roles installed with Usage Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/components-installed-user-exp-analytics.md) |
| IT Service Management | Asset Management | |
| IT Service Management | Change Management | [Components installed with ITSM Roles - Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/installed-with-cm-itsm-roles.md) |
| IT Service Management | Continual Improvement Management | [Continual Improvement Management roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/cim-roles.md) |
| IT Service Management | Contract Management | [User roles installed with Contract Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_UserRolesIWContractMgmt.md) |
| IT Service Management | Digital Portfolio Management | [Roles for Digital Portfolio Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/dpm-roles.md) |
| IT Service Management | Employee Center | [Employee Center roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/emp-center-personas.md) |
| IT Service Management | Expense Line | [Components installed with Expense Line](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_InstalledWithExpenseLine.md) |
| IT Service Management | Facilities Move Management | |
| IT Service Management | Facilities Service Management | |
| IT Service Management | Incident Management | [Components installed with ITSM Roles — Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/inci-roles-instld-itsm-roles.md) |
| IT Service Management | ITSM Predictive Intelligence Workbench | |
| IT Service Management | Knowledge Management | [Knowledge Management roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_KnowledgeRoles.md) |
| IT Service Management | Performance Analytics | [Performance Analytics roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/r_PARoles.md) |
| IT Service Management | Planned Maintenance | [Installed with SM Planned Maintenance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/service-management-for-the-enterprise/r_InstallWServMgmtPlanMaint.md) |
| IT Service Management | Problem Management | [Components installed with Problem Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/installed-with-madrid-best-prac.md) |
| IT Service Management | Procurement | [User roles installed with Procurement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_UserRolesProcurement.md) |
| IT Service Management | Request Management | [Request ITSM Roles - Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/request-itsm-roles-rm.md) |
| IT Service Management | Service Builder | [Roles installed with Service Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/service-builder-roles.md) |
| IT Service Management | Service Operations Workspace | [Components installed with Service Operations Workspace ITSM Applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/components-installed-with-sow.md) |
| IT Service Management | Service Operations Workspace | [Components installed with Agent Client Collector for Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/components-installed-investigate.md) |
| IT Service Management | Service Operations Workspace | [Components installed with Microsoft Endpoint Configuration Manager for Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/components-installed-mecm-adapter.md) |
| IT Service Management | Service Operations Workspace | [Components installed with Remedial Actions Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/components-installed-with-remediation-fw.md) |
| IT Service Management | Service Operations Workspace | [Components installed with Metrics and CI Actions Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/components-installed-metrics-ci-action-fw.md) |
| IT Service Management | Service Level Management | [Installed with Service Level Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_InstalledWithServiceLevelMgmt.md) |
| IT Service Management | Service Management Core | [Installed with Service Management Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/service-management-for-the-enterprise/r_InstallWServMgmtCore.md) |
| IT Service Management | Service Portfolio Management | |
| IT Service Management | Vendor Management Workspace | |
| IT Service Management | Walk-up Experience | [Components installed with Walk-up Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/installed-with-walkup-experience.md) |
| IT Service Management | Workforce Optimization | [Components installed with Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/components-installed.md) |
| Security Operations | Security Incident Response | [Components installed with Security Incident Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/installed-with-sir.md) |
| Security Operations | Threat Intelligence Sharing | |
| Security Operations | Vulnerability Response | [Components installed with Vulnerability Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/installed-with-vr.md) |
| Strategic Portfolio Management | Data Separation | |
| Strategic Portfolio Management | Enterprise Release Management | |
| Strategic Portfolio Management | Field Service Management | [Components installed with Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/r_InstalledWithFSM.md) |
| Strategic Portfolio Management | Field Service Management | [Field Service with Service Locations Support components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/service-locations-components.md) |
| Strategic Portfolio Management | Financial Management | |
| Strategic Portfolio Management | Investment Funding | [Components installed with Investment Funding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/installed-with-investment-funding.md) |
| Strategic Portfolio Management | Project Portfolio Management | [Components installed with Project Portfolio Management \(PPM\) Standard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/r_InstalledWithProjectPortfolioSuiteWithFinancials.md) |
| Strategic Portfolio Management | Scrum Programs | [Components installed with Scrum Programs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/installed-with-scrum-programs.md) |
| Strategic Portfolio Management | Teamspaces | [Installed with teamspaces](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/r_InstalledWithTeamspaces.md) |