---
title: User administration
description: Manage the individuals who can access your instance by defining them as users in the system. Create user groups and assign users to them. Use roles to specify what different users and user groups can see and do.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/user-administration/c\_UserAdministration.html
release: australia
product: User Administration
classification: user-administration
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure core features, Administer the ServiceNow AI Platform]
---

# User administration

Manage the individuals who can access your instance by defining them as users in the system. Create user groups and assign users to them. Use roles to specify what different users and user groups can see and do.

## Get started

<table id="table_myk_l1d_kxb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about User administration.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/user-administration/exploring-user-administration.md)

</td><td>

[Create users, companies, and departments\[Omitted image "bus-2-person.svg"\] Alt text:Create records for users or enable self-registration. Optionally create companies and departments to further categorize users.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/user-administration/using-user-administration.md)

</td><td>

[Create groups\[Omitted image "bus-3-person.svg"\] Alt text:Create and manage groups that you can grant roles to and assign users to for efficiency.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/user-administration/ua-creating-groups.md)

</td></tr><tr><td>

[Manage roles\[Omitted image "bus-profile.svg"\] Alt text:Manage roles that govern what users and groups with that role can do.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/user-administration/ua-creating-roles.md)

</td><td>

[Monitor user activity\[Omitted image "bus-infographic.svg"\] Alt text:Monitor user activity and troubleshoot issues by impersonating users and managing sessions.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/user-administration/user-admin-tools-landing.md)

</td><td>

[Monitor instance usage\[Omitted image "bus-management-console.svg"\] Alt text:Track application usage on your instance.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/platform-performance/usage-analytics-module-subscription.md)

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [ServiceNow Community forums](https://www.servicenow.com/community/)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)