---
title: All ServiceNow roles
description: Use this filterable table to review a complete list of roles used in ServiceNow instances. The table includes important details for all base system roles as well as any roles added by installed plugins.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/user-administration/roles-summary.html
release: australia
product: User Administration
classification: user-administration
topic_type: reference
last_updated: "2024-03-11"
reading_time_minutes: 2
breadcrumb: [Managing roles, User administration, Configure core features, Administer the ServiceNow AI Platform]
---

# All ServiceNow roles

Use this filterable table to review a complete list of roles used in ServiceNow instances. The table includes important details for all base system roles as well as any roles added by installed plugins.

<table class="custom-rows"><thead><tr><th class="filter">

Product

</th><th>

Roles

</th></tr></thead><tbody><tr><td>

[AWA](https://www.servicenow.com/docs/access?context=roles_awa&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)

</td><td>

AWA administrator \[awa\_admin\]

AWA agent \[awa\_agent\]

AWA integration user \[awa\_integration\_user\]

AWA manager \[awa\_manager\]

</td></tr><tr><td>

[Customer Service Management](https://www.servicenow.com/docs/access?context=roles_customerservicemanagement&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)

</td><td>

Service management agent \[sn\_esm\_agent\]

Service management partner \[sn\_esm\_partner\]

Service management user admin \[sn\_esm\_user\_admin\]

Service management admin \[sn\_esm\_admin\]

Service management user \[sn\_esm\_user\]

Service management partner admin \[sn\_esm\_partner\_admin\]

Role for REST APIs related to CSM web services \[csm\_ws\_integration\]

Customer service agent \[sn\_customerservice\_agent\]

Customer service manager \[sn\_customerservice\_manager\]

Consumer service agent \[sn\_customerservice.consumer\_agent\]

Customer \[sn\_customerservice.customer\]

Customer administrator \[sn\_customerservice.customer\_admin\]

Customer case manager \[sn\_customerservice.customer\_case\_manager\]

Partner \[sn\_customerservice.partner\]

Partner administrator \[sn\_customerservice.partner\_admin\]

Consumer \[sn\_customerservice.consumersn\_customerservice.consumer\]

Recipients list user \[sn\_publications\_recipients\_list\_user\]

</td></tr><tr><td>

[Data Management](https://www.servicenow.com/docs/access?context=roles_datamanagement&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)

</td><td>

Data Management tools admin \[data\_mgt\_tools\_admin\]

</td></tr><tr><td>

[Document Intelligence](https://www.servicenow.com/docs/access?context=roles_documentintelligence&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)

</td><td>

DocIntel Admin \[sn\_docintel.admin\]

DocIntel Viewer \[sn\_docintel.viewer\]

DocIntel Extraction Agent \[sn\_docintel.extraction\_agent\]

DocIntel Creation Agent \[sn\_docintel.creation\_agent\]

DocIntel Manager \[sn\_docintel.manager\]

</td></tr><tr><td>

[Document Services](https://www.servicenow.com/docs/access?context=roles_documentservices&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)

</td><td>

Administrator \[platform\_document\_management\_admin\]

</td></tr><tr><td>

[Hermes Messaging Service](https://www.servicenow.com/docs/access?context=roles_hermesmessagingservice&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)

</td><td>

Hermes Messaging Service administrator \[hermes\_admin\]

Kafka administrator \[kafka\_admin\]

Kafka namespace administrator \[kafka\_namespace\_admin\]

</td></tr><tr><td>

[IDR](https://www.servicenow.com/docs/access?context=roles_idr&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)

</td><td>

IDR administrator \[idr\_admin\]

IDR read \[idr\_read\]

IDR rest \[idr\_rest\]

</td></tr><tr><td>

[Knowledge Management](https://www.servicenow.com/docs/access?context=roles_knowledgemanagement&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)

</td><td>

Knowledge \[knowledge\]

Knowledge manager \[knowledge\_manager\]

Knowledge administrator \[knowledge\_admin\]

Knowledge domain expert \[knowledge\_domain\_expert\]

Administrator \[admin\]

Knowledge group manager \[knowledge\_group\_manager\]

Knowledge group member \[knowledge\_group\_member\]

KCS candidate \[kcs\_candidate\]

KCS contributor \[kcs\_contributor\]

KCS publisher \[kcs\_publisher\]

</td></tr><tr><td>

[MetricBase](https://www.servicenow.com/docs/access?context=roles_metricbase&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)

</td><td>

MetricBase administrator \[clotho\_admin\]

MetricBase plus reader \[mbplus\_reader\]

MetricBase plus writer \[mbplus\_writer\]

MetricBase REST accumulate \[clotho\_rest\_accumulate\]

MetricBase REST put \[clotho\_rest\_put\]

</td></tr><tr><td>

[Predictive Intelligence](https://www.servicenow.com/docs/access?context=roles_predictiveintelligence&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)

</td><td>

ML Admin \[ml\_admin\]

ML Labeler \[ml\_labeler\]

ML Report User \[ml\_report\_user\]

</td></tr><tr><td>

[Reporting](https://www.servicenow.com/docs/access?context=roles_reporting&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)

</td><td>

Report user \[report\_user\]

Report scheduler \[report\_scheduler\]

Group report user \[report\_group\]

Global report user \[report\_global\]

Report administrator \[report\_admin\]

Report description administrator \[report\_description\_admin\]

</td></tr><tr><td>

[Service Catalog](https://www.servicenow.com/docs/access?context=roles_servicecatalog&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)

</td><td>

Administrator \[admin\]

Catalog administrator \[catalog\_admin\]

Catalog manager \[catalog\_manager\]

Catalog editor \[catalog\_editor\]

Catalog builder editor \[catalog\_builder\_editor\]

</td></tr><tr><td>

[Service Portal](https://www.servicenow.com/docs/access?context=roles_serviceportal&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)

</td><td>

Service Portal administrator \[sp\_admin\]

Announcements administrator \[announcement\_admin\]

Portal analytics administrator \[portal\_analytics\_admin\]

Portal analytics viewer \[portal\_analytics\_viewer\]

</td></tr><tr><td>

[Task Intelligence](https://www.servicenow.com/docs/access?context=roles_taskintelligence&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)

</td><td>

Task Intelligence Admin \[tia\_admin\]

Task Intelligence User \[tia\_user\]

Task Intelligence Analyst \[tia\_analyst\]

</td></tr><tr><td>

[Virtual Agent](https://www.servicenow.com/docs/access?context=roles_virtualagent&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)

</td><td>

ServiceNow Otto for Creator \[now.assist.creator\]

Issue auto resolution administrator \[iar\_admin\]

Chat survey administrator \[chat\_survey\_admin\]

Workflow Studio \[action\_designer\]

EVAM administrator \[evam\_admin\]

Virtual Agent branding \[va\_branding\]

Activity subscriptions administrator \[actsub\_admin\]

Flow designer \[flow\_designer\]

Automated testing framework designer \[atf\_test\_designer\]

NLU Administrator \[nlu\_admin\]

External application installation administrator \[external\_app\_install\_admin\]

Automated Customer Experiences \(ACE\) user \[sn\_ace.ace\_user\]

Conversational Interfaces guided setup administrator \[sn\_ci\_gs\_content.ci\_guided\_setup\_admin\]

Localization requestor \[localization\_requestor\]

Self-service manager \[sn\_ssa\_core.self\_service\_manager\]

Image administrator \[image\_admin\]

Search application administrator \[search\_application\_admin\]

Chat analytics administrator \[chat\_analytics\_admin\]

Localization requestor \[localization\_requestor\]

Localization fulfiller \[localization\_fulfiller\]

Localization editor \[localization\_editor\]

Virtual Agent admin \[virtual\_agent\_admin\]

Virtual Agent administrator \[virtual\_agent\_admin\]

Chat analytics administrator \[chat\_analytics\_admin\]

UI builder administrator \[ui\_builder\_admin\]

Chat analytics viewer \[chat\_analytics\_viewer\]

</td></tr></tbody>
</table>**Parent Topic:**[Managing roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/user-administration/ua-creating-roles.md)