---
title: Creating users, companies, and departments
description: Create user records for the individuals who access your instance. Users can be assigned to groups with defined roles to determine what records and actions they can access.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/user-administration/using-user-administration.html
release: australia
product: User Administration
classification: user-administration
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [User administration, Configure core features, Administer the ServiceNow AI Platform]
---

# Creating users, companies, and departments

Create user records for the individuals who access your instance. Users can be assigned to groups with defined roles to determine what records and actions they can access.

-   **[Creating users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/user-administration/ua-creating-users.md)**  
Users are typically added through Lightweight Directory Access Protocol \(LDAP\) directory integrations. Admins can also manually add users to the instance, enable self-registration for new users, and impersonate users to ensure that they have the proper access privileges.
-   **[Add a new company](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/user-administration/t_AddANewCompany.md)**  
You can add companies that represent vendors, manufacturers, or customers with whom you do business. These companies provide a way to categorize users, groups, and assets.
-   **[Normalization data services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/user-administration/c_NormalizationOverview.md)**  
The Normalization Data Services plugin helps maintain consistency for table fields that refer to a company name.
-   **[Add a department](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/user-administration/t_AddANewDepartment.md)**  
Departments provide another way to categorize users, groups, and assets. You can add departments and assign them to users.

**Parent Topic:**[Configure ServiceNow AI Platform core features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/config-now-platform-core-features.md)