---
title: Exploring Access Insights
description: Access Insights is a feature within the Access Analyzer application that provides data-driven recommendations and comparative analysis regarding user, role, and group entitlements.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-security/access-control/explore-access-insights.html
release: australia
product: Access Control
classification: access-control
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Access Insights, Access Analyzer, Access Management]
---

# Exploring Access Insights

Access Insights is a feature within the Access Analyzer application that provides data-driven recommendations and comparative analysis regarding user, role, and group entitlements.

Key functions include:

-   Peer-level comparisons: Analyze a user's role and group entitlements in comparison to other users within the same company, department, or managed by the same person.
-   Identification of over-provisioning: By highlighting differences in access between comparable users, you can pinpoint users that may have excessive permissions.
-   Troubleshooting and compliance: Quickly identify and resolve access-related issues and ensure that access controls are consistent and compliant across similar job functions.

Based on the insights gained, you can decide if a user has inappropriate access \(either too much or too little\) and make the necessary adjustments to their roles and groups to ensure consistency and compliance.

**Important:** As a best practice, compare users at a peer-level \(same organization, same department, same manager\).

You enable Access Insights in **Settings**. To learn more, see [Configuring Access Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/access-control/configure-access-insights.md).

You use Access Insights while comparing users' access with the **Compare user access** feature in Access Analyzer. To learn more about using Access Insights, see [Using Access Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/access-control/use-access-insights.md).

\[Omitted image "access-insights-homepage.png"\] Alt text: Access Insights

**Note:** Access Insights is available with Access Analyzer V4.