---
title: Authentication factors
description: Authentication factors help identify and verify callers, allowing only authorized users to access AI voice agents on the ServiceNow AI Platform.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-security/authentication/authentication-factors.html
release: australia
product: Authentication
classification: authentication
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [Authentication factors, Authentication, Factors, Factors in ServiceNow, Authentication factors for AI Voice, Authentication AI Agents]
breadcrumb: [Authentication, Access Management]
---

# Authentication factors

Authentication factors help identify and verify callers, allowing only authorized users to access AI voice agents on the ServiceNow AI Platform.

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[Explore\[Omitted image "bus-explore.svg"\] Alt text: Explore Authentication factorsLearn the features and business value of authentication factors for voice agents.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/authentication/explore-authentication-factors.md)

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[Configure\[Omitted image "bus-sdlc.svg"\] Alt text: Configure Authentication factorsUnderstand how to configure authentication factors for voice agents.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/authentication/configuring-authentication-factors-for-ai-voice-agents.md)

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