---
title: Web Authentication
description: Your users can use hardware keys or their device's biometric readers \(FIDO2\) to authenticate to an instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-security/authentication/mfa-web-auth.html
release: australia
product: Authentication
classification: authentication
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using MFA, Multi-factor authentication, Authentication, Access Management]
---

# Web Authentication

Your users can use hardware keys or their device's biometric readers \(FIDO2\) to authenticate to an instance.

## Hardware keys

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\[Omitted image "hardware-key.png"\] Alt text: Hardware key icon

</td><td>

Hardware keys are physical hardware that you can use to authenticate. Hardware keys are inserted into a port on your device to provide authentication. For details on registering hardware keys, see [Register a hardware security key](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/authentication/mfa-setup-hardware-key-auth.md).

</td></tr></tbody>
</table>## Biometrics

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\[Omitted image "biometric-2.png"\] Alt text: Biometrics icon

</td><td>

Biometric authenticators use fingerprint or facial recognition to identify users. Your users can use these authenticators on their devices as part of the multi-factor login process. For details on registering biometric authenticators, see [Register a biometric authenticator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/authentication/mfa-setup-bio-auth.md).

</td></tr></tbody>
</table>Choose the second factor that you wish to authentication and authenticate to your instance.

\[Omitted image "biometirc-mfa.png"\] Alt text: MFA - Biometric or Hardware

To configure the web authentication plugin, see .