---
title: Service provider reference architecture decision trees
description: You can use decision trees and a comparison chart to determine if a new customer should be added to a shared instance or to their own dedicated instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-security/bp-ded-instance-decision-tree.html
release: australia
topic_type: reference
last_updated: "2025-07-31"
reading_time_minutes: 1
breadcrumb: [Service provider reference architecture, Recommended practices for service providers, Domain separation for service providers, Access Management]
---

# Service provider reference architecture decision trees

You can use decision trees and a comparison chart to determine if a new customer should be added to a shared instance or to their own dedicated instance.

## Decision trees

Use these decision trees to help your customers decide whether to use a managed or dedicated instance.

\[Omitted image "bp-customer-decision-a-tree.png"\] Alt text: Customer decision tree

\[Omitted image "bp-dedicated-vs-shared.png"\] Alt text: SP reference architecture decision tree

## SP reference architecture comparison

\[Omitted image "bp-dedicated-ds-hybrid-siam.png"\] Alt text: Dedicated DS hybrid SIAM

**Parent Topic:**[Service provider reference architecture](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/bp-sp-reference-arch-ds.md)