---
title: Request external credential storage for Discovery and Orchestration
description: The External Credential Storage plugin is available by request.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-security/connections-and-credentials/t\_ActivateExtrnlCredStoragePlugIn.html
release: australia
product: Connections and Credentials
classification: connections-and-credentials
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [External credential storage, Get started with credentials, Connections and Credentials, Access Management]
---

# Request external credential storage for Discovery and Orchestration

The External Credential Storage plugin is available by request.

## Before you begin

Role required: admin

## About this task

There are two ways to request a plugin:

-   Access the Now Support Service Catalog directly by selecting **Automation Store** > **Service Catalog** > **Activate Plugin** on Now Support.
-   Access the Now Support Service Catalog through the All Applications page on your instance by following these steps.

For additional details about requesting a plugin, see [Requesting a Plugin from the Service Catalog \[KB0751715\] article in the Now Support Knowledge Base.](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0751715)

## Procedure

1.  Navigate to **All** > **System Applications** > **All Available Applications** > **All**.

2.  Select **Request plugin** to open the **Activate Plugin** form on Now Support.

3.  On the **Activate Plugin** form, provide the following information.

<table id="table_awx_bhf_ygb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr id="target-instance"><td>

What is your target instance

</td><td>

Select the instance that you want to activate the plugin on.

</td></tr><tr><td>

Which plugin would you like to activate

</td><td>

Select the name of the plugin to activate.

 **Note:** If the plugin isn't listed, or if you're activating on an OEM or on-premise instance, select the **Plugin I'm looking for is not listed** check box. Enter the plugin name in the field that appears.

</td></tr><tr id="date-time"><td>

Select Maintenance Date and Time

</td><td>

Select the date and time to activate the plugin.

</td></tr></tbody>
</table>    For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.

4.  Select **Submit**.

    After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.


**Parent Topic:**[External credential storage](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/connections-and-credentials/c_ExternalCredentialStorage.md)