---
title: Enforce password reset on api requests
description: Manage how the password reset functionality operates on your instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-security/instance-security-hardening-settings/sc-enforce-password-reset-on-api-requests.html
release: australia
product: Instance Security Hardening Settings
classification: instance-security-hardening-settings
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Session management, Hardening settings, Platform Security]
---

# Enforce password reset on api requests

Manage how the password reset functionality operates on your instance.

When a user is marked for Password needs reset they must provide a new password at the next authentication attempt. The **glide.authenticate.api.user.reset\_password.mandatory** system property controls whether the password reset is mandatory before making API calls. If **glide.authenticate.api.user.reset\_password.mandatory** isn't set to the recommended value of **true**, then user accounts marked as Password needs reset can still perform most common operations by querying the table API through basic authentication.

Ensure the property **glide.authenticate.api.user.reset\_password.mandatory** is set to **true**.

## More information

<table id="table_hhv_dvg_1xb"><thead><tr><th>

Attribute

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Configuration name

</td><td>

**glide.authenticate.api.user.reset\_password.mandatory**

</td></tr><tr><td>

Configuration type

</td><td>

System Properties \(/sys\_properties\_list.do\)

</td></tr><tr><td>

Data type

</td><td>

Boolean

</td></tr><tr><td>

Recommended value

</td><td>

true

</td></tr><tr><td>

Default value

</td><td>

&lt;none&gt;

</td></tr><tr><td>

Fallback value

</td><td>

false

</td></tr><tr><td>

Category

</td><td>

[Session management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/instance-security-hardening-settings/sc-session-management.md)

</td></tr><tr><td>

Security risk

</td><td>

-   Severity score: 8.1
-   CVSS score: High
-   Security risk details: This could allow information disclosure in the event that stale accounts are compromised.

</td></tr><tr><td>

Dependencies and prerequisites

</td><td>

None

</td></tr></tbody>
</table>**Parent Topic:**[Session management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-security/instance-security-hardening-settings/sc-session-management.md)