---
title: Push logs
description: Consult the push log to track the status of push notifications that are queued to send from your system.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-security/push-log.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [System logs, Logs, Platform Security]
---

# Push logs

Consult the push log to track the status of push notifications that are queued to send from your system.

To view the push log, navigate to **System Logs** > **Push Notifications**. Users are required to have the push\_admin or admin role to view the push log.

<table id="table_b35_kkk_sq"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Claim

</td><td>

Identification number that is generated by the scheduled job that sends the push notification. This number is applied to the **Claim** field to ensure consistency across multiple push scheduled jobs.

</td></tr><tr><td>

Payload

</td><td>

Content of the push notification.

</td></tr><tr><td>

Queue count

</td><td>

Number of times that the system tried to send the push notification. The status of the push notification relates to its queue count.

-   If the queue count is 0 for longer than expected, then there are no scheduled jobs that are trying to send the push notification.
-   If the queue count is greater than 0 and the **Type** is **success**, then you can infer that this is how many times the system tried to send the push notification before finally sending.
-   If the queue count reaches 10, the system stops trying to send the push notification. The **Type** changes to **failure**.

</td></tr><tr><td>

Request ID

</td><td>

Unique identification number for the push notification. Similar to the message ID for an email, the request ID is used as a correlation token for the push notification.

</td></tr><tr><td>

Type

</td><td>

Status to indicate whether the push notification has been sent. The Type column can have these values:-   **failure**: The message could not be sent.
-   **pending**: The message is queued for processing.
-   **success**: The message was successfully sent, although not necessarily received by the mobile device.

</td></tr></tbody>
</table>**Related topics**  


[Scheduled jobs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_ScheduledJobs.md)