---
title: Insert a quick message from the full email composer
description: Insert predefined content into email messages from the full email composer.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/add-quick-message.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Full email composer, Emails, Use, Configurable Workspace UI, Configure UIs and portals, Configure user experiences]
---

# Insert a quick message from the full email composer

Insert predefined content into email messages from the full email composer.

## Before you begin

Role required: email\_composer

## Procedure

1.  Open a Workspace record in your instance.

2.  Open the Compose Email page by selecting the More actions icon \(\[Omitted image "x-more-actions-icon.png"\] Alt text: More actions icon\) and **Compose Email**.

3.  Apply a quick message from the Agent Assist panel.

    1.  From the Agent Assist panel, select the Quick Messages icon \(\[Omitted image "quick-messages-icon-new.png"\] Alt text: Quick message icon\).

        A list of quick messages opens in the Agent Assist panel.

        \[Omitted image "xs2-quick-messages-tab.png"\] Alt text: Quick Messages list

        **Note:** Find the quick messages you need by using the search bar in the Quick Messages list.

    2.  Add a quick message without viewing its full contents by selecting the Insert icon \(\[Omitted image "xs2-insert-message-icon.png"\] Alt text: Insert icon\).

    3.  Add a quick message after viewing its full contents by selecting a message from the list and selecting **Insert**.

4.  Apply a quick message from the email footer.

    1.  From the email footer, select the Apply templates icon \(\[Omitted image "x-apply-templates-icon.png"\] Alt text: Apply templates icon\).

        A modal opens with different types of templates.

        \[Omitted image "xs2-email-templates-tab.png"\] Alt text: Apply templates modal

    2.  Select the **Quick messages** tab.

    3.  Select a quick message from the list.

        **Note:** Find the quick message you need by using the search bar in the Quick messages tab.

    4.  Add the template to your email by selecting **Insert**.