---
title: Guided Tour Designer
description: The Guided Tour Designer is a tool for creating interactive, step-by-step walkthroughs that guide users through the ServiceNow AI Platform.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/adoption-services/guided-tours-designer.html
release: australia
product: Adoption Services
classification: adoption-services
topic_type: concept
last_updated: "2026-10-09"
reading_time_minutes: 1
breadcrumb: [Explore Guided Tours, Guided Tours, Adoption services, Configure user experiences]
---

# Guided Tour Designer

The Guided Tour Designer is a tool for creating interactive, step-by-step walkthroughs that guide users through the ServiceNow AI Platform®.

Guided Tour Designer \(GTD\) is a standard feature provided by default, with Guided Tours for any business unit.

Administrators assigned to the guided tour admin role \(**guided\_tour\_admin**\) use the GTD to design guided tours. These integrated instructions and visual prompts offer users clear guidance for effectively navigating forms, applications, and online portals.

## Key feature of GTD

-   **No-code, drag-and-drop interface**

    GTD simplifies tour creation with an intuitive interface that makes it accessible to users without coding skills.

-   **Role-based tours**

    Admins can create tours that are tailored to specific user roles, ensuring that users only see information relevant to them.

-   **On-demand and auto-launch tours**

    Administers can configure the tour to auto-launch and users can access tours whenever they need them.

-   **Tour insights**

    Analytics on tour usage enables administrators to track effectiveness and make necessary improvements.


## Benefits of GTD

-   **Faster onboarding**

    Guided Tours assist new users in quickly learning how to navigate and use the ServiceNow AI Platform®.

-   **Reduced support cases**

    Clear instructions and guidance lower the likelihood of users needing help with basic tasks.

-   **Improved productivity**

    Users can easily locate what they need and complete tasks efficiently.