---
title: In-product help
description: There are two kinds of in-product help to assist users understand the UI that they are using: Embedded Help and Help Center.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/adoption-services/inproduct-help.html
release: australia
product: Adoption Services
classification: adoption-services
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Adoption services, Configure user experiences]
---

# In-product help

There are two kinds of in-product help to assist users understand the UI that they are using: Embedded Help and Help Center.

## In-product help overview

For both in-product help experiences, ServiceNow® provides some help content out of box, and you can replace it or create your own custom help content based on the needs of your users.

Embedded Help provides targeted help content to a user in a page in the classic environment based on the user's role. For more information, see [Embedded Help](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/adoption-services/embedded-help.md).

\[Omitted image "embedded-help.png"\] Alt text: Catalog task page with embedded help.

The Help Center is the next-generation Embedded Help product for configurable workspace. The Help Center provides targeted help content to users based on their role and specific to their location in a configurable workspace or page built with the Next Experience UI Framework.

Help Center will display Embedded Help content, so you don't have to rewrite any content you previously created for Embedded Help. For more information, see [Help Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/adoption-services/help-center.md).

\[Omitted image "help-center-icon-view.png"\] Alt text: Workspace dashboard with help view.

## Get started

<table id="table_h5k_wp5_5zb" class="nav-card"><tbody><tr><td>

[Embedded Help\[Omitted image "bus-light-bulb.svg"\] Alt text:Embedded Help provides targeted help content to a user in a UI page, based on their role.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/adoption-services/embedded-help.md)

</td><td>

[Help Center\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Help Center is the next-generation Embedded Help product for configurable workspaces and pages built on the Next Experience UI framework. Help Center provides targeted help content to users in a UI page, based on the user's role.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/adoption-services/help-center.md)

</td></tr></tbody>
</table>## Workarounds

-   [Check out Getting Started with Help Center on the ServiceNow Community](https://www.servicenow.com/community/admin-experience-articles/getting-started-with-help-center/ta-p/2652801)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)