---
title: Onboarding modals
description: Onboarding modals provide a wizard-like experience to introduce users to new experiences and applications in their ServiceNow Next Experience instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/adoption-services/next-experience-onboarding.html
release: australia
product: Adoption Services
classification: adoption-services
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Adoption services, Configure user experiences]
---

# Onboarding modals

Onboarding modals provide a wizard-like experience to introduce users to new experiences and applications in their ServiceNow® Next Experience instance.

Some onboarding modals are included by default in your instance, such as the onboarding modal displayed the first time you log in to an instance with Next Experience enabled. You can also create your own custom onboarding modals to introduce new experiences and applications to users.

When you switch between dark, light or coral user interface themes, the images in Onboarding modals match the theme of the instance you choose. This provides a visually cohesive experience.

\[Omitted image "onboarding-experience.png"\] Alt text: An onboarding modal introduction slide in an ITIL dashboard.

-   **[Exploring new experiences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/adoption-services/exploring-onboarding-modals.md)**  
Onboarding modals introduce you to new ServiceNow® experiences through wizard-like interfaces in Next Experience. Learn about capabilities, benefits, and implementation approaches for effective user onboarding.
-   **[Configure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/adoption-services/configure-onboarding-modals.md)**  
Plan and configure the Onboarding modals to experience new applications.
-   **[Edit the default onboarding modal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/adoption-services/configure-next-experience-onboarding.md)**  
Edit the default onboarding modal to personalize content for your users.
-   **[Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/adoption-services/onboarding-modals-reference.md)**  
Reference information for user roles and best practices when implementing onboarding modals.

**Parent Topic:**[Adoption services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/adoption-services/adoption-services.md)