---
title: Configure UIs and portals
description: Customize your interface to create an efficient, unique experience for users and customers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/configure-uis-and-portals.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Configure user experiences]
---

# Configure UIs and portals

Customize your interface to create an efficient, unique experience for users and customers.

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Next Experience UI \[Omitted image "bus-try-a-demo.svg"\] Alt text: Icon for working with Next Experience Unify your instance apps and reduce clicks with the ServiceNow® Next Experience.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/next-experience-landing-page.md)

</td><td>

[Workspace UI \[Omitted image "bus-monitor.svg"\] Alt text: Icon for working with Workspace UI Improve agent efficiency with Workspace UI, to offer better customer experience.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/workspace-landing-page.md)

</td><td>

[Working in Core UI \[Omitted image "bus-agent-workspace-1.svg"\] Alt text: Icon for Working in Core UI Upgrade the user experience with custom homepages and URL navigation, all in Core UI.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/working-in-ui16-and-ui15.md)

</td></tr><tr><td>

[Service Portal \[Omitted image "bus-discover.svg"\] Alt text: Icon for working with Service Portal Build the perfect self-service interface for your customers with the mobile-friendly Service Portal.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/service-portal/c_ServicePortal.md)

</td><td>

[Content Management System \[Omitted image "bus-learn.svg"\] Alt text: Icon for working with Content Management System Design custom interfaces for the ServiceNow platform and its applications using this highly flexible application.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/content-management-system/c_ContentManagementSystem.md)

</td><td>

 

</td></tr></tbody>
</table>## Next Experience UI

Personalize your experience to increase productivity and engagement. With the Next Experience UI, you can take control of navigation with all app shell items in one place. The ServiceNow AI Platform lets you create custom menus and landing pages. You can easily move between core UI apps and personalized workspaces.

## Workspace UI

Create a workspace that works perfectly for you and your business needs. The Workspace UI offers improved agent efficiency, swifter resolution, and monitoring for major incidents. All this data is provided from a single view, complete with analysis and AI-based recommendations.

## Working in Core UI

Explore improvements in both usability and design with Core UI. Easy URL-based navigation to records or modules brings you the data that you want in an instant, from full addresses to tiny-URL-supported links. Building homepages to your specifications lets you have all the navigation, controls, and system info you need to work most efficiently.

## Service Portal

Design the optimal self-service experience with Service Portal. Connected to the ServiceNow AI Platform, the Service Portal brings you the platform features that enhance your user experience. Whether a new developer or veteran engineer, you can customize the UI with everything from basic configurations to in-depth scripts and web apps to best serve your customers.

## Content Management System

Build everything from full websites to integrated apps using CMS. This powerful application offers a range of solutions for your business, whether you need an interface based on a simple search bar, or detailed text-and-image-based layouts. Options such as full internationalization and translation further expand your customer reach and influence.