---
title: Follow records using the classic form in Next Experience
description: Get notified when a work note or comment is added to a record by following it in the classic environment in Next Experience.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/follow-records-in-next-experience.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, Next Experience UI, Configure UIs and portals, Configure user experiences]
---

# Follow records using the classic form in Next Experience

Get notified when a work note or comment is added to a record by following it in the classic environment in Next Experience.

## Before you begin

Role required: none

## About this task

Following records is currently supported from the classic form UI only, even when your instance uses Next Experience.

You receive instant confirmation when you start following or unfollowing a record via a banner message and persistent alerts under the notifications menu for updates such as Work Notes and Additional Comments.

## Procedure

1.  Navigate to a record in the classic environment.

    For example, navigate to **All** > **Incident** > **Assigned to me** and select an incident to follow.

    **Note:** Following records from within a workspace isn’t supported.

2.  Select **Follow**.

    \[Omitted image "follow-button.png"\] Alt text: Follow button

    **Note:** To stop receiving notifications about a record, select **Following/Unfollow**.


## Result

When comments or work notes are added to the record, you receive notifications as banners and in the Notifications menu according to your notification preferences. You can select the notification to open the record that was updated.

The following example shows a sample notification.

\[Omitted image "follow-notification.png"\] Alt text: Notification banner for a record that you follow

**Related topics**  


[Configure Next Experience notification preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/next-experience-notifications-preferences.md)