---
title: Configure summary fields for standard ticket page
description: Configure summary fields on the standard ticket page such that the page displays the Summarize button, enabling requesters to view ServiceNow Otto-generated overviews of recent ticket activity and details.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/service-portal/configure-summary-fields-for-standard-ticket-page.html
release: australia
product: Service Portal
classification: service-portal
topic_type: task
last_updated: "2026-05-21"
reading_time_minutes: 1
breadcrumb: [Configure the standard ticket page, Standard ticket page, Creating portal pages, Configuring Service Portal, Service Portal, Configure UIs and portals, Configure user experiences]
---

# Configure summary fields for standard ticket page

Configure summary fields on the standard ticket page such that the page displays the Summarize button, enabling requesters to view ServiceNow Otto®-generated overviews of recent ticket activity and details.

## Before you begin

Role required: admin and sp\_admin

## Procedure

1.  Navigate to **All** > **Standard Ticket** > **Standard Ticket Configuration**.

2.  On the Ticket Configuration form, select the Standard Ticket Summary Fields related list.

3.  Select **New**.

4.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Summary field|Specify the fields for which you want to display summaries on the standard ticket page, such as comments.|
    |Ticket configuration|Reference to the standard ticket configuration record. For example, incident.|

5.  Select **Submit**.


**Parent Topic:**[Configure the standard ticket page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/service-portal/configure-st-page.md)

**Related topics**  


[bundle-platcap.genai-summary-standard-ticket-page]