---
title: Enable the My Requests menu for an upgrade scenario
description: Enable the My Requests menu that uses the My Requests \(my-requests-v2\) widget for an upgrade scenario.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/service-portal/enable-requests-menu.html
release: australia
product: Service Portal
classification: service-portal
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [My Requests widget, Example widgets, Widget library, Using portal widgets, Configuring Service Portal, Service Portal, Configure UIs and portals, Configure user experiences]
---

# Enable the My Requests menu for an upgrade scenario

Enable the My Requests menu that uses the My Requests \(my-requests-v2\) widget for an upgrade scenario.

## Before you begin

Role required: admin

## About this task

The My Requests menu that is based on the My Requests \(my-requests-v2\) widget is available by default for zBoot users. For more information about this widget, refer to [My Requests widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/service-portal/my-request-widget-portal.md).

## Procedure

1.  Navigate to **All** > **Service Portal** > **Portals**.

2.  Select a portal.

3.  Next to the **Main menu** field, click **Preview this record** and open the record.

4.  In the Menu items related list, perform the following steps.

    1.  For the **Requests** menu item of the **Page** type, set **Active** as **true**.

    2.  For the **Requests** menu item of the **Scripted List** type, set **Active** as **false**.

5.  Navigate to **Service Portal** > **Page Route Maps**.

6.  For the **My Request** page route map, set **Active** as **true**.

7.  Click **Update**.


**Parent Topic:**[My Requests widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/service-portal/my-request-widget-portal.md)