---
title: KB View 2 widget
description: The KB View 2 provides an alternative structure to the KB View widget to show a different example of how to display knowledge articles. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/service-portal/kb-view2-widget.html
release: australia
product: Service Portal
classification: service-portal
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Knowledge Management widgets, Widget library, Using portal widgets, Configuring Service Portal, Service Portal, Configure UIs and portals, Configure user experiences]
---

# KB View 2 widget

The KB View 2 provides an alternative structure to the KB View widget to show a different example of how to display knowledge articles. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

The KB View 2 widget displays each knowledge category as a card. Click a card to access the articles within that category.

\[Omitted image "WidgetKBView2.png"\] Alt text: KB View 2 widget with KB articles displayed in tiles rather than a list

Categories are determined by the list of Knowledge Categories provided for the Knowledge Base. To view a list of categories for a knowledge base, in the platform navigate to **Knowledge** > **Administration** > **Knowledge bases**, then select the name of the knowledge base, for example IT. Categories for the knowledge base appear in the related lists. If a category does not have any associated articles, it does not appear in the portal. For more information on defining categories for a knowledge base, see Define a knowledge article category.

The knowledge base that a portal uses is determined in the portal form. For more information on associating your portal with a knowledge base, see [Associate a portal with a knowledge base](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/service-portal/associate-portal-knowledge.md).

## Instance options

The KB View 2 widget does not have any included instance options.

**Parent Topic:**[Knowledge Management widgets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/service-portal/km-widgets.md)

**Related topics**  


[Create and edit a page using the Service Portal Designer]()

[Configure widget instances]()

[Clone a widget]()