---
title: Use response templates in the mini email composer
description: Insert common responses into your emails by using response templates in the mini email composer instead of manually drafting a response.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/use-response-templates-in-the-mini-email-composer.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Mini email composer, Emails, Use, Configurable Workspace UI, Configure UIs and portals, Configure user experiences]
---

# Use response templates in the mini email composer

Insert common responses into your emails by using response templates in the mini email composer instead of manually drafting a response.

## Before you begin

Role required: email\_composer

## Procedure

1.  Open a Workspace record in your instance.

2.  Open the mini email composer by selecting the **Email** tab under the Compose panel.

3.  From the email footer, select the Apply templates icon \(\[Omitted image "x-apply-templates-icon.png"\] Alt text: Apply templates icon\).

    A modal opens with different types of templates.

    \[Omitted image "xs2-email-templates-tab.png"\] Alt text: Apply templates modal

4.  Select the **Response templates** tab.

5.  Select a response template from the list.

    **Note:** Find the response template you need by using the search bar in the Response templates tab.

6.  Add the template to your email by selecting **Insert**.

7.  Apply a response template with a keyboard shortcut.

    For instructions on applying a response template with a keyboard shortcut, see [Add response templates with a keyboard shortcut](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/add-response-templates-shortcut.md).