---
title: Use response templates in the full email composer
description: Insert common responses into your emails by using response templates in the Compose Email page instead of manually drafting a response.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-user-interface/use-response-templates.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Full email composer, Emails, Use, Configurable Workspace UI, Configure UIs and portals, Configure user experiences]
---

# Use response templates in the full email composer

Insert common responses into your emails by using response templates in the Compose Email page instead of manually drafting a response.

## Before you begin

Role required: email\_composer

## Procedure

1.  Open a Workspace record in your instance.

2.  Open the Compose Email page by selecting the More actions icon \(\[Omitted image "x-more-actions-icon.png"\] Alt text: More actions icon\) and **Compose Email**.

3.  Apply a response template from the Agent Assist panel.

    1.  From the Agent Assist panel, select the Response Templates icon \(\[Omitted image "xs2-response-templates-icon.png"\] Alt text: Response Templates icon\).

        A list of response templates opens in the Agent Assist panel.

        \[Omitted image "xs2-response-templates-tab.png"\] Alt text: Response Templates list

        **Note:** Find the response template you need by using the search bar in the Response Templates list.

    2.  Copy a response template without viewing its full contents by selecting the More actions icon \(\[Omitted image "menu-icon.png"\] Alt text: More actions icon\) and selecting **Copy to Clipboard**.

    3.  Copy a response template after viewing its full contents by selecting a template from the list and selecting **Copy to Clipboard**.

    4.  Paste the response template into your email.

4.  Apply a response template from the email footer.

    1.  From the email footer, select the Apply templates icon \(\[Omitted image "x-apply-templates-icon.png"\] Alt text: Apply templates icon\).

        A modal opens with different types of templates.

        \[Omitted image "xs2-email-templates-tab.png"\] Alt text: Apply templates modal

    2.  Select the **Response templates** tab.

    3.  Select a response template from the list.

        **Note:** Find the response template you need by using the search bar in the Response templates tab.

    4.  Add the template to your email by selecting **Insert**.

5.  Apply a response template with a keyboard shortcut.

    For instructions on applying a response template with a keyboard shortcut, see [Add response templates with a keyboard shortcut](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/add-response-templates-shortcut.md).