---
title: Add users to Proactive Service Experience Workflows assignment groups
description: Add users to Proactive Service Experience Workflows assignment groups so that they have the necessary role and can be assigned to resolve network-initiated issues at the appropriate escalation level.
locale: en-US
release: australia
product: Product Support for Technology
classification: product-support-for-technology
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Proactive Service Experience Workflow, Configure, Product Support for Technology]
---

# Add users to Proactive Service Experience Workflows assignment groups

Add users to Proactive Service Experience Workflows assignment groups so that they have the necessary role and can be assigned to resolve network-initiated issues at the appropriate escalation level.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **User Administration** > **Groups**.

2.  Select the group name.

    The four assignment groups are as follows:

    -   Network Coordinators
    -   L1 Network Engineering
    -   L2 Network Engineering
    -   L3 Network Engineering
3.  In the Group Members related list, select **Edit**.

4.  Select one or more names in the Collection list.

5.  Select **Add**.

6.  Select **Save**.


**Parent Topic:**[Configuring Proactive Service Experience Workflows](../concept/configure-assurance-workflows.md)