---
title: Product Support for Technology
description: ServiceNow Product Support for Technology provide a way for telecommunications, media, and technology \(TMT\) service providers to deliver end-to-end support, while understanding customer impact, and offering transparent communication to all parties involved in the support process.
locale: en-US
release: australia
product: Product Support for Technology
classification: product-support-for-technology
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
---

# Product Support for Technology

ServiceNow® Product Support for Technology provide a way for telecommunications, media, and technology \(TMT\) service providers to deliver end-to-end support, while understanding customer impact, and offering transparent communication to all parties involved in the support process.

<table id="table_b4t_hhl_nnb" class="nav-card"><tbody><tr><td>

[Explore![](../../../reuse/icons/brand-icons/bus-explore.svg)Learn about how service providers and customers use Product Support for Technology.](explore-assurance-workflows.md)

</td><td>

[Configure![](../../../reuse/icons/brand-icons/bus-sdlc.svg)Plan and configure your implementation.](configure-assurance-workflows.md)

</td></tr><tr><td>

[Use![](../../../reuse/icons/brand-icons/bus-agent-workspace-1.svg)Using Product Support for Technology.](use-assurance-workflows.md)

</td><td>

[Reference![](../../../reuse/icons/brand-icons/bus-learn.svg)Get additional details about Product Support for Technology.](../reference/assurance-workflows-reference.md)

</td></tr></tbody>
</table>## Additional resources

-   Learn more about what's new and changed, see the [Product Support for Technology release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/proactive-service-experience-workflows-rn.md).
-   Log in to your ServiceNow® account and find additional information about implementing and deploying Product Support for Technology features at [Now Create](https://learning.servicenow.com/nowcreate).
-   Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
-   Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
-   Connect with other Product Support for Technology users at [Now Community](https://www.servicenow.com/community/).