---
title: Configuring Product Support for Technology
description: Learn how to install and configure the Product Support for Technology application.
locale: en-US
release: australia
product: Product Support for Technology
classification: product-support-for-technology
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Product Support for Technology]
---

# Configuring Product Support for Technology

Learn how to install and configure the Product Support for Technology application.

## Activation information

The Product Support for Technology application \(sn\_tech\_support\) is available from the ServiceNow Store.

## Request apps on the Store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).

## Plugin requirements

You must install the following plugins to start working on the Product Support for Technology application.

-   Customer Service Case Types \(com.snc.csm\_case\_types\)
-   Customer Service Install Base Management \(com.snc.install\_base\)
-   Customer Service Case Action Status\(com.snc.csm\_action\_status\)
-   playbook for Customer Service Problem Management \(com.sn\_csm\_playbook\)
-   Customer Service Problem Management agent workspace \(com.snc.uib.csm\_agent\_workspace\)
-   Customer Service with Service Management\(com.sn\_cs\_sm\)
-   Customer Service with Request Management\(com.sn\_cs\_sm\_request\)
-   Customer Service Case Digest \(com.sn\_csm\_case\_digest\)
-   Product Catalog Management Core \(com.sn\_prd\_pm\)
-   Service Test Management \(com.sn\_st\_mgmt\)