---
title: Create escalation from Technology Account 360 view
description: Create an escalation after analyzing the customer account data in the Technology Account 360 view.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/proactive-service-exp-workflows/product-support-for-technology/create-escalation-technology-account-360-view.html
release: australia
product: Product Support for Technology
classification: product-support-for-technology
topic_type: task
last_updated: "2026-08-14"
reading_time_minutes: 1
breadcrumb: [Review customer or partner accounts, Use, Proactive Service Experience Workflows, Product Support for Technology]
---

# Create escalation from Technology Account 360 view

Create an escalation after analyzing the customer account data in the Technology Account 360 view.

## Before you begin

Role required: sn\_acct\_lc.customer\_success\_agent, sn\_ind\_tsm\_sdwan.app\_eng

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select the list icon \(\[Omitted image "icon-list.png"\] Alt text: List Icon.\)

3.  Navigate to **Accounts** > **All**.

4.  In the Accounts list, select a customer account.

    **Note:** You can also access this view by selecting a company \(account\) name account inside the various incident lists or within the incident form in Service Operations Workspace.

5.  Select **Create**, and then select **Escalation** from the drop-down list.

6.  On the Escalation form, fill in the fields.

    For more information about the fields, see [Escalate a case or an account](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/escalate-csm-case.md).

7.  Select **Save**.


**Parent Topic:**[Reviewing customer or partner accounts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/reviewing-customer-accounts-360.md)