---
title: Proactive Service Experience Workflows
description: The Proactive Service Experience Workflows application enables service providers to deliver comprehensive support while understanding customer impact and maintaining transparent communication with all parties involved.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/proactive-service-exp-workflows/product-support-for-technology/psew-landing-page.html
release: australia
product: Product Support for Technology
classification: product-support-for-technology
topic_type: concept
last_updated: "2026-05-24"
reading_time_minutes: 1
breadcrumb: [Product Support for Technology]
---

# Proactive Service Experience Workflows

The Proactive Service Experience Workflows application enables service providers to deliver comprehensive support while understanding customer impact and maintaining transparent communication with all parties involved.

## Get started

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[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about Proactive Service Experience Workflows.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/explore-assurance-workflows.md)

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[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Configure Proactive Service Experience Workflows.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/configure-assurance-workflows.md)

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[Use\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Use Proactive Service Experience Workflows.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/use-assurance-workflows.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get additional details including glossary.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows-reference.md)

</td></tr></tbody>
</table>