---
title: Set up your environment
description: Begin your customer journey by preparing your Proactive Service Experience Workflows environment with data models, customer data, product data, and user management tools to go live.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/proactive-service-exp-workflows/product-support-for-technology/set-up-environment-psew.html
release: australia
product: Product Support for Technology
classification: product-support-for-technology
topic_type: reference
last_updated: "2026-07-02"
reading_time_minutes: 1
breadcrumb: [Configure, Proactive Service Experience Workflows, Product Support for Technology]
---

# Set up your environment

Begin your customer journey by preparing your Proactive Service Experience Workflows environment with data models, customer data, product data, and user management tools to go live.

|Task|Description|
|----|-----------|
|[Getting started with Proactive Service Experience Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/getting-started-psew.md)|Activate Proactive Service Experience Workflows.|
|[Add users to assignment groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/assign-group-taw.md)|Add users to the escalation stages and assign the roles.|

-   **[Getting started with Proactive Service Experience Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/getting-started-psew.md)**  
Activate the Proactive Service Experience Workflows and complete the required implementation steps.
-   **[Add users to Proactive Service Experience Workflows assignment groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/assign-group-taw.md)**  
Add users to Proactive Service Experience Workflows assignment groups so they have the required role and can resolve network-initiated issues at the correct escalation level.

**Parent Topic:**[Configuring Proactive Service Experience Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/configure-assurance-workflows.md)