---
title: Technology Account 360 Account health tab
description: The Account health tab displays customer account health scores, trend forecasts, and performance indicators to help assess account status and renewal likelihood.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/proactive-service-exp-workflows/product-support-for-technology/technology-account-360-account-health-tab.html
release: australia
product: Product Support for Technology
classification: product-support-for-technology
topic_type: reference
last_updated: "2025-01-13"
reading_time_minutes: 1
keywords: [account health, health score, customer success, renewal forecast]
breadcrumb: [Reference, Proactive Service Experience Workflows, Product Support for Technology]
---

# Technology Account 360 Account health tab

The Account health tab displays customer account health scores, trend forecasts, and performance indicators to help assess account status and renewal likelihood.

|Indicator|Description|
|---------|-----------|
|**Health insights**| |
|Health last 12 weeks|Weekly account health score for the past 12 weeks, with each bar showing that week’s score and color coding indicating healthy, at-risk, or critical status. This view helps determine whether the customer is improving or declining, validates the effectiveness of Customer Service Management actions, and provides early warning when customer health drops suddenly.|
|Health trajectory forecast|A predictive view of your account health score for the next 60 days, using current trends and historical patterns to forecast where your score is headed. This forecast helps predict renewals by indicating the likelihood of renewal, enables timely interventions when forecasts decline, and demonstrates leadership confidence in the account.|
|Comparative benchmark|Comparison of the account's health score distribution with relevant peer groups to show how the account performs relative to similar customers across the portfolio. This benchmark highlights customer success stories, helps identify at-risk accounts that fall below the portfolio average, and justifies CSM investment by showing that healthy accounts require less intervention.|
|**Indicators**| |
|Daily collection of NPS|How consistently Net Promoter Score survey responses are being collected from the account each day.|
|Product usage|Overall level of product activity or usage across the account, tracked daily.|
|Feature adoption|Degree to which available features have been adopted by the account.|
|Support health|Overall health of support interactions for the account, for example, case volume, resolution time, and escalations.|
|Monthly license utilization|Percentage of purchased or entitled licenses actively being used, evaluated monthly.|
|Executive engagement|Level of engagement with the account's executive stakeholders, for example, meeting cadence, touchpoints, and briefings\).|

**Parent Topic:**[Product Support for Technology reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows-reference.md)

**Related topics**  


[Technology Account 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/technology-account-360.md)