---
title: Technology Account 360 Financials tab
description: View financial insights for customer accounts in the Technology Account 360 Financials tab.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/proactive-service-exp-workflows/product-support-for-technology/technology-account-360-financials-tab.html
release: australia
product: Product Support for Technology
classification: product-support-for-technology
topic_type: reference
last_updated: "2025-01-13"
reading_time_minutes: 1
keywords: [Technology Account 360, financials, renewal confidence score, ACV, annual contract value]
breadcrumb: [Reference, Proactive Service Experience Workflows, Product Support for Technology]
---

# Technology Account 360 Financials tab

View financial insights for customer accounts in the Technology Account 360 Financials tab.

<table id="table_fds_hlk_fkc"><thead><tr><th>

Indicator

</th><th>

Description

</th></tr></thead><tbody><tr><td>

**Financial insights**

</td><td>

 

</td></tr><tr><td>

ACV Over Time

</td><td>

Annual Contract Value \(ACV\) trend for this account over time. Shows how contracted revenue changes by quarter to reveal expansion, renewal, and contraction patterns. Use this metric to assess customer commitment, predict expansion opportunities, evaluate account health, and measure revenue growth impact.

</td></tr><tr><td>

Renewal Confidence Score

</td><td>

Composite score \(0–100\) that predicts renewal likelihood. Aggregates health, adoption, support, and engagement signals into a single confidence indicator. Use this score to predict renewal probability, identify high-priority accounts, trigger interventions for at-risk customers, and improve revenue forecasting.

</td></tr><tr><td>

Renewal confidence score factors

</td><td>

Breakdown of individual signals that comprise the renewal confidence score. Displays trends over time to show what drives the score up or down and where to focus efforts. This metric evaluates customer value realization, account health, product usage, and behavior compared to similar accounts.

</td></tr><tr><td>

**Financial items**

</td><td>

 

</td></tr><tr><td>

Contracts

</td><td>

Contracts associated with the account.

</td></tr><tr><td>

Entitlements

</td><td>

Entitlements associated with the account.

</td></tr><tr><td>

Sold Products

</td><td>

Products sold to the account.**Note:** You need sn\_sales\_common.sales\_agent role to view this tab.

</td></tr><tr><td>

Leads

</td><td>

Sales leads associated with the account.**Note:** You need sn\_sales\_common.sales\_agent role to view this tab.

</td></tr><tr><td>

Opportunities

</td><td>

Sales opportunities associated with the account.**Note:** You need sn\_sales\_common.sales\_agent role to view this tab.

</td></tr><tr><td>

Quotes

</td><td>

Price quotes associated with the account.**Note:** You need sn\_sales\_common.sales\_agent role to view this tab.

</td></tr></tbody>
</table>**Parent Topic:**[Product Support for Technology reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows-reference.md)

**Related topics**  


[Technology Account 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/technology-account-360.md)