---
title: Technology Account 360 Overview tab
description: The Overview tab in the Technology Account 360 displays touchpoints, escalations, milestones, and a daily account briefing for the customer account.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/proactive-service-exp-workflows/product-support-for-technology/technology-account-360-overview-tab.html
release: australia
product: Product Support for Technology
classification: product-support-for-technology
topic_type: reference
last_updated: "2026-08-13"
reading_time_minutes: 1
keywords: [Technology Account 360, Overview tab, touchpoints, escalations, milestones]
breadcrumb: [Reference, Proactive Service Experience Workflows, Product Support for Technology]
---

# Technology Account 360 Overview tab

The Overview tab in the Technology Account 360 displays touchpoints, escalations, milestones, and a daily account briefing for the customer account.

<table id="table_wpg_glk_fkc"><thead><tr><th>

Component

</th><th>

Details

</th></tr></thead><tbody><tr><td>

Account updates

</td><td>

A collapsible panel that generates a short, AI-written summary of recent activity and notable changes on the account. This briefing provides a "what's new" overview without requiring manual review of the timeline. The summary contains the following details:-   Risk
-   Declining Metrics
-   Opportunity
-   Team Activity Changes

</td></tr><tr><td>

Touchpoints

</td><td>

List of touchpoints related to the account. For more information about touchpoints, see [Touchpoints](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/acct-lifecycle-events/account-lifecycle-touchpoints.md).

 Use the **Upcoming in 7 days** and **Tasks ready** filters to refine the list.

</td></tr><tr><td>

**Escalations and risk**

</td><td>

 

</td></tr><tr><td>

Escalations

</td><td>

Total number of support cases formally escalated for this account. Escalations indicate issues unresolved through standard support that required elevated or management attention.

 For more information about escalation, see [About escalating incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/psew-escalate-incident.md).

</td></tr><tr><td>

Risk signal and issues

</td><td>

Total active risk signals and issues for this account. The system triggers these when key metrics fall below thresholds or show negative trends in health, adoption, support, or financials.

 For more information about the risk signals, see [Risk framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/acct-lifecycle-events/account-lifecycle-risk-frmwrk.md).

</td></tr><tr><td>

Milestones

</td><td>

Timeline showing the important stages of the customer's implementation or usage journey.

 Use the plus \(\[Omitted image "icon-plus.png"\] Alt text: Plus Icon.\) or minus \(\[Omitted image "icon-minus.png"\] Alt text: Minus Icon.\) icon to zoom out the milestone timeline. Select the now \(\[Omitted image "icon-now.png"\] Alt text: Now Icon.\) icon to view the current milestones.

</td></tr></tbody>
</table>**Parent Topic:**[Product Support for Technology reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows-reference.md)

**Related topics**  


[Technology Account 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/technology-account-360.md)