---
title: Technology Account 360 Product adoption tab
description: The Product adoption tab displays onboarding records, implementation status, and adoption insights for customer accounts.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/proactive-service-exp-workflows/product-support-for-technology/technology-account-360-product-adoption-tab.html
release: australia
product: Product Support for Technology
classification: product-support-for-technology
topic_type: reference
last_updated: "2024-01-15"
reading_time_minutes: 1
keywords: [product adoption, customer account, adoption insights, implementation, onboarding]
breadcrumb: [Reference, Proactive Service Experience Workflows, Product Support for Technology]
---

# Technology Account 360 Product adoption tab

The Product adoption tab displays onboarding records, implementation status, and adoption insights for customer accounts.

|Indicator|Description|
|---------|-----------|
|**Product adoption insights**| |
|Current product adoption scores|Adoption levels for purchased ServiceNow products, categorized as **High**, **Medium**, or **Low** based on usage and feature utilization. Up to 15 products are displayed. Use this information to identify underutilized products, assess product-market fit, and evaluate renewal likelihood.|
|Product adoption forecast|Projected adoption levels for products across the account, categorized as High, Medium, or Low based on current usage trends. Use this metric to forecast adoption changes over upcoming quarters, plan training and support activities, and identify potential expansion opportunities.|
|Top 5 products with risk signals|Displays products with active risk signals. Risk signals are triggered when adoption, usage, or health metrics fall below defined thresholds. Use this information to identify products requiring attention and address adoption barriers.|
|Sold Products|Sold products to this account.|
|Product adoption roadmaps|Planned adoption milestones and timelines for purchased products.|
|Implementation|Implementation records for customer products.|
|Onboarding|Onboarding records for customer accounts.|

**Parent Topic:**[Product Support for Technology reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows-reference.md)

**Related topics**  


[Technology Account 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/proactive-service-exp-workflows/product-support-for-technology/technology-account-360.md)