---
title: Australia Patch 2 Hotfix 5b W35
description: The Australia Patch 2 Hotfix 5b W35 release contains fixes to these problems.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/australia-patch-2-hf-5b-w35.html
release: australia
topic_type: reference
last_updated: "2026-08-31"
reading_time_minutes: 1
breadcrumb: [Available patches and hotfixes, Learn about the Australia release, Australia release notes]
---

# Australia Patch 2 Hotfix 5b W35

The Australia Patch 2 Hotfix 5b W35 release contains fixes to these problems.

-   **Build information:**

    Build date: 08-31-2026\_0326

    Build tag: glide-australia-02-11-2026\_\_patch2-hotfix5bw35-08-30-2026


**Important:** For more information about how to upgrade an instance, see [ServiceNow upgrades](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/upgrade.md).

For more information about the release cycle, see the [ServiceNow Release Cycle](https://support.servicenow.com/kb_view.do?sysparm_article=KB0547244).

**Note:** This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see [KB0743854](https://support.servicenow.com/kb_view.do?sysparm_article=KB0743854).

## Fixed problem

<table id="all-other-fixes"><thead><tr><th>

Problem

</th><th>

Short description

</th><th>

Description

</th><th>

Steps to reproduce

</th></tr></thead><tbody><tr><td>

Virtual Agent Web Client

 PRB2080992

 [KB3153404](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3153404)

</td><td>

Virtual Agent chat doesn't work after upgrading from Australia Patch 2 Hotfix 5a W34 to Australia Patch 2 Hotfix 4b W35

</td><td>

The weekly patch upgrade causes the plugin Virtual Agent Web Client \(com.glide.cs.sn-va-web-client-app\) to not load because the plugin goes from 29.2.5 \(australia-patch2-hotfix5aw34\) to 29.2.4 \(australia-patch2-hotfix4bw35\).

</td><td>

Refer to the listed KB article for details.

</td></tr></tbody>
</table>## Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

-   [Australia Patch 2 Hotfix 4b W35](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3152197)
-   [Australia Patch 1](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/australia-patch-1.md)
-   [Australia security and notable fixes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/australia-security-notables.md)
-   [All other Australia fixes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/australia-all-other-fixes.md)

**Parent Topic:**[Available patches and hotfixes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/available-versions.md)