---
title: Australia Patch 4 Hotfix 4
description: The Australia Patch 4 Hotfix 4 release contains fixes to these problems.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/australia-patch-4-hf-4-PO.html
release: australia
topic_type: reference
last_updated: "2026-08-19"
reading_time_minutes: 1
breadcrumb: [Available patches and hotfixes, Learn about the Australia release, Australia release notes]
---

# Australia Patch 4 Hotfix 4

The Australia Patch 4 Hotfix 4 release contains fixes to these problems.

-   **Build information:**

    Build date: 08-17-2026\_1433

    Build tag: glide-australia-02-11-2026\_\_patch4-hotfix4-08-13-2026


**Important:** For more information about how to upgrade an instance, see [ServiceNow upgrades](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/upgrade.md).

For more information about the release cycle, see the [ServiceNow Release Cycle](https://support.servicenow.com/kb_view.do?sysparm_article=KB0547244).

**Note:** This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see [KB0743854](https://support.servicenow.com/kb_view.do?sysparm_article=KB0743854).

## Fixed problem

<table id="all-other-fixes"><thead><tr><th>

Problem

</th><th>

Short description

</th><th>

Description

</th><th>

Steps to reproduce

</th></tr></thead><tbody><tr><td>

Virtual Agent

 PRB2064355

</td><td>

Auto Chat executions are faulted

</td><td>

There is an intermittent failure in fetching the JWT token from CS, which is causing the faulted conversations.

</td><td>

 

</td></tr></tbody>
</table>## Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

-   [Australia Patch 4 Hotfix 3](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3146432)
-   [Australia Patch 3](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/australia-patch-3.md)
-   [Australia Patch 2](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/australia-patch-2.md)
-   [Australia Patch 1](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/australia-patch-1.md)
-   [Australia security and notable fixes](https://www.servicenow.com/docs/r/release-notes/australia-security-notables.html)
-   [All other Australia fixes](https://www.servicenow.com/docs/r/release-notes/australia-all-other-fixes.html)

**Parent Topic:**[Available patches and hotfixes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/available-versions.md)