--- title: Autonomous Workforce release notes description: Your ServiceNow Autonomous Workforce is made up of AI specialists, coordinated systems of AI agents that collaborate, reason, and execute end-to-end work as a collective. See the following sections for release notes by version.New enhancements to routing criteria, document intelligence, advanced search, and follow-up metrics.Version 3.1 is the first release of Autonomous Workforce. Contact your ServiceNow account manager for more information about access to this application. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/autonomous-workforce-rn.html release: australia topic_type: topic last_updated: "2026-08-19" reading_time_minutes: 2 breadcrumb: [AI Experiences release notes, Features and changes by product, Release notes for upgrading from Zurich, Learn about the Australia release, Australia release notes] --- # Autonomous Workforce release notes Your ServiceNow® Autonomous Workforce is made up of AI specialists, coordinated systems of AI agents that collaborate, reason, and execute end-to-end work as a collective. See the following sections for release notes by version. ## About Autonomous Workforce - Support your team's efficiency with AI specialists that autonomously resolve high-volume, low-effort tasks and knows when to hand things off for anything outside its scope. - Resolve requests across multiple channels with a single, unified AI persona for all requestor communication. - Deploy an AI specialist to every team based on the same foundation, then customize the configuration of each one to fit that team's specific needs. - Equip your team with an AI specialist that improves with use, learning from its own track record and your feedback to handle future requests more effectively. See [Autonomous Workforce](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-workforce.md) for more information. ## Activation and other requirements - **Activation information** Contact your ServiceNow account manager to get started with Autonomous Workforce. **Note:** Domain separation is [not supported](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/domain-separation-aiw.md) on this version of Autonomous Workforce. - **Additional requirements** Your instance must be on Australia Patch 3. ## Accessibility and localization - **Localization information** AI specialist supports multiple languages for user interaction. Because language detection and generation are based on an underlying large language model, not all languages have the same level of fluency. See [Multilingual support for AI specialists](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/lang-support-aiw.md) for more information. **Parent Topic:**[AI Experiences release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/intelligent-experiences-rn-landing.md) ## Version 3.2 New enhancements to routing criteria, document intelligence, advanced search, and follow-up metrics. ### What's new - **[Updated routing criteria configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/modify-aiw-tasks-new.md)** Enable hand-offs between the AI specialist and human agents if work is better handled by a different group or requires additional human oversight. - **Document intelligence added to AI specialist** Add context to the work assigned to an AI specialist, allowing it to read attachments such as screenshots, PDFs, and error logs to generate responses. ### What's changed - **Advanced search turned on by default** See more richer and more relevant results to searches performed by the AI specialist. - **Follow-up metric added to AI specialist performance dashboard** Monitor where requests stall and where guidance can be clearer by tracking the follow-ups necessary after an initial response by the AI specialist. ## Version 3.1 Version 3.1 is the first release of Autonomous Workforce. Contact your ServiceNow account manager for more information about access to this application. ### What's new - **[Configurable profile for a unified AI persona](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/modify-aiw-profile.md)** Customize your AI specialist's name and icon to fit your brand, and decide on its role and assignment group to determine what data and work it can access. - **[Multiple task configurations for fine-tuning AI specialist processes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/modify-aiw-tasks.md)** Configure pre-built tasks, adding your own routing behavior, response templates, search profiles, and knowledge sources, with no prompt engineering required. - **[AI specialist activity and performance monitoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-workforce-ais-use.md)** Track every record your AI specialist touches and measure its performance to see the value it brings to your team across multiple metrics. - **[User-based work assignment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/work-assign-aiw.md)** Create assignment rules to automatically route work to your AI specialist for triage and resolution. It only acts on requests it's confident it can resolve, proposing a solution directly. Anything less certain gets handed off to a human agent.